Omnichannel Contact Center Admin

newrez

Newrez is seeking a Contact Center Administrator to provide day-to-day administration and support for the RingCentral Contact Center platform, including the NICE In-Contact Proactive XS predictive dialer and IVR scripting. You will lead omnichannel strategies, dialer configurations, and ensure compliance with FDCPA and TCPA while collaborating with internal teams to optimize performance in a high-volume contact center. #J-18808-Ljbffr newrez

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Vacancy posted 4 days ago

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