Service Dispatcher

Job Description

Job Description

Benefits:

• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

About Us
RTEC has been serving Northern Virginia since 1996, focused on practical, science-based tree care and long-term client relationships. We take pride in doing things the right way—protecting properties, improving landscapes, and building a team that shows up, follows through, and keeps getting better. This same practical, accountable mindset shows up in how we run operations every day.

The Opportunity
This is a hands-on operations role with real ownership. As Service Dispatcher , you will help drive the daily production flow of the company by coordinating crew schedules, job readiness, logistics, and communication between the office and field.

This is not a passive scheduling role. You will be expected to think ahead, make real-time adjustments, communicate clearly, and keep multiple moving parts aligned throughout the day. The right person for this role is comfortable working in a fast-paced environment where priorities can shift quickly and where strong follow-through matters.

What You’ll Be Doing

• Build and manage daily and weekly crew schedules based on production priorities, crew skillsets, certifications, and availability
• Adjust schedules as needed due to weather, delays, emergencies, equipment needs, or changing priorities
• Maintain forward-looking visibility into the schedule and help keep backlog balanced and production moving steadily
• Confirm jobs are ready before dispatch by verifying access details, equipment needs, permits, notes, and job readiness information
• Coordinate with Production leadership and field teams on special equipment needs, scheduling constraints, and job requirements
• Communicate daily dispatch plans clearly to crews, field leadership, and internal team members
• Relay schedule changes, conflicts, and delays quickly and accurately throughout the day
• Monitor production progress and job completion status, flagging stalled or delayed work for follow-up
• Maintain accurate schedule and status updates in CRM and support smooth workflow between Sales, Field, and Billing
• Help improve routing, crew utilization, and operational efficiency while supporting daily production and revenue goals

What We Offer

• Competitive pay based on experience and capability
• Medical, Dental, & Vision
• PTO and 6 paid holidays
• Simple IRA (after eligibility period)
• Ongoing training and continuing education opportunities
• Clear path for advancement---we promote from within
• A professional, team-oriented work environment focused on accountability, communication, and continuous improvement

Who You Are

• You are highly organized and can manage multiple priorities without losing track of details
• You communicate clearly and confidently with field crews and office staff, and can direct field teams while maintaining control of daily operations
• You stay calm under pressure and can make good decisions when things shift quickly
• You are not just a scheduler---you take ownership of outcomes and help keep the operation moving
• You understand how to balance people, logistics, timing, and customer needs in a real-world service environment
• You are proactive, solutions-oriented, and comfortable operating in a fast-paced, growing company
• You are dependable—when something needs to get done, you follow through

Background & Requirements

• 3+ years of dispatching, scheduling, or service coordination experience in a fast-paced field service environment preferred
• Experience in industries such as HVAC, construction, landscaping, roofing, utilities, tree care, or similar strongly preferred
• Demonstrated experience coordinating multiple crews, job types, and schedule variables at once
• Strong verbal communication and problem-solving skills
• Comfortable using CRM, scheduling software, and other basic office technology
• Ability to stay organized and accurate while managing changing priorities
• Valid driver’s license with a clean driving record preferred

Physical Requirements

• Work is primarily office-based, with regular coordination tied to field operations
• Ability to move throughout the office and yard as needed to support dispatch and daily production flow
• Ability to lift or move up to 25 lbs as needed