Telecom Services Specialist

Telecom Services Specialist Job ID 10158211 Location Lake Buena Vista, Florida, United States Business Walt Disney World Resort Date posted Aug. 25, 2026 Job Summary: Enterprise Technology - Telecom Operations Services is seeking an individual who can identify, understand, and communicate client technical needs and requirements. This person will engage and collaborate with all lines of business and manage multiple competing priorities. The candidate should be forward-thinking, solution-oriented, and bring a positive attitude to the role. This position is on-site and reports to Manager, Telecom Services. Responsibilities Identify, evaluate, and prioritize client needs and requirements effectively Collaborate with Telecom teams to support and deliver Telecom services and ensure proper resources Research, validate, and approve MACD ServiceNow requests Coordinate projects including client engagement, communication, training, and documentation Manage services for system upgrades, events, resort rehabs, and large-scale Telecom projects Maintain client rapport by providing expertise and support for Telecom Services Seek opportunities to increase satisfaction and build relationships with other lines of business Hurricane Preparedness for Parks and Resorts Hurricane Lines, menus, and command centers Conduct billing and equipment audits Validate, reconcile, and maintain E-911 database, elevator services, alarm points, and AEDs across WDW Scrub database information and perform site walks for Telecom services Basic Qualifications 3+ years of customer service experience Demonstrated problem-solving skills and continuous process improvement skills Ability to adapt quickly, adjust to changes in business needs, work independently, take ownership, and work in a flexible team environment Experience in customer service, project management, and telecommunications Able to take initiative and manage multiple projects simultaneously Proficient in MS Office Suite programs such as MS Excel and PowerPoint Willingness to learn new processes and technologies Attentive to details with strong verbal and written communication skills, and telephone etiquette Proven organizational skills in data collection, documentation, and prioritization Flexible work schedule, including weekends, nights, and holidays Knowledge of project management techniques Understanding of telecommunication services Preferred Qualifications Knowledge of Cisco and Avaya phone systems and familiarity with VoIP Technical certifications are beneficial Ability to prepare and present information to support decision-making Required Education Associate’s degree or equivalent work experience Preferred Education Bachelor’s degree The pay rate for this role in Orlando, FL is $24.10 to $30.15 per hour. The base pay actually offered may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience, among other factors. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: About Walt Disney World Resort: Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service. About The Walt Disney Company: The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. This position is with Walt Disney Parks and Resorts U.S., Inc. , which is part of a business we call Walt Disney World Resort . Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world. Disability Accommodation For Employment Applications The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email View email address on click.appcast.io with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability. #J-18808-Ljbffr The Walt Disney Company