Audit Support Lead

Job Description and Duties The Filing Services Bureau (FSB) is searching for a talented individual to join our team. Under the direction of the Administrator II of Correspondence, Analysis, Support and Education Section (CASES) and in consultation with the Administrator I of Audit Support, the Program Specialist II provides lead technical support in business entity and personal income tax law to auditors within Audit Support. The incumbent oversees technical reviews, ensures alignment with federal and state tax law, and supports staff who interact directly with taxpayers and practitioners. Key responsibilities include guiding auditors on complex tax issues, monitoring federal tax law changes, reviewing RACK content and Public Service Bulletins, and assisting with the most complex taxpayer and practitioner inquiries. The position also helps assign workload, monitor service quality, support staff development, and provide input on performance evaluations. The incumbent serves as a department expert on current tax law, collaborates with Legal and the Legislation Bureau, and participates in department-wide teams related to legislation, forms review, and technical tax issues, ensuring accuracy and effective representation of program needs. Work Details Working Title: Audit Support Lead (Program Specialist II, Franchise Tax Board) Classification: PROGRAM SPECIALIST II, FRANCHISE TAX BOARD Salary: $8,020.00 - $10,542.00 Location: Sacramento County Telework: Hybrid Job Type: Permanent, Full Time # of Positions: Multiple Desirable Qualifications Technical expertise in researching, analyzing, and applying complex Personal Income Tax (PIT) and Business Entity (BE) federal and state tax laws and regulations Ability to research sensitive and complex tax issues, analyze findings, and communicate results to a diverse audience Ability to analyze pertinent laws to determine impacts on departmental manuals, guidelines, forms, publications, policies, procedures, and compliance Ability to interpret and communicate the intent behind federal and state tax policy changes Strong critical-thinking and problem-solving skills, with the ability to break down highly complex tax issues into understandable components Demonstrated skill in quality assurance, including reviewing work for accuracy, completeness, and compliance with law and policy Ability to plan, prioritize, and organize work, with a willingness to shift priorities to meet program goals Strong organizational and project-management skills, including tracking multiple issues and ensuring timely completion of deliverables Experience on project teams and process improvement teams Ability to effectively work independently and in a team environment Ability to facilitate discussions and build consensus among stakeholders with differing perspectives Experience providing technical guidance and coaching to coworkers to develop their job knowledge and performance Ability to mentor, motivate, and serve as a primary technical resource for audit support staff Experience presenting work-related material to small and large audiences, including non-technical stakeholders Excellent communication skills, both verbal and written, with the ability to explain complex concepts clearly and diplomatically Demonstrated dependability and customer service skills Ability to exercise sound judgment and discretion when handling sensitive or high-impact issues Experience drafting or reviewing technical guidance materials (e.g., manuals, bulletins, training modules) Experience interpreting legislative proposals or participating in law-change implementation efforts Demonstrated ability to represent the program in meetings with internal or external partners Familiarity with departmental systems such as Taxpayer Information (TI), Business Entities Tax System (BETS), Internal Taxpayer Folder (TPF), Integrated Nonfiler Compliance (INC), or comparable systems Experience using tax law research tools Proficiency in Microsoft Office products (Word, Excel, Outlook) Working knowledge of SharePoint or a comparable collaboration system Ability to learn and apply emerging technologies, tools, or systems that support program operations Willingness to adjust work schedule to meet operational needs Positive and professional attitude Ability to accept and utilize constructive feedback Strong interpersonal skills and the ability to maintain effective working relationships across units or bureaus Contact Information Human Resources Contact: View phone number on click.appcast.io Hiring Unit Contact: Donny Jaco / FDHT View phone number on click.appcast.io, View email address on click.appcast.io EEO Contact: EEO Office View phone number on click.appcast.io Department Website: Final Filing Date: 5/29/2026 #J-18808-Ljbffr California Franchise Tax Board