Customer Service Specialist

Customer Service Representative

Qualified applicants may be eligible for a sign-on bonus of up to $2,500!

Join Our Growing Team!

Are you ready to be part of an exciting team in a brand-new, state-of-the-art facility?

City Kia of Greater Orlando is looking for motivated, energetic, and customer-focused Customer Service Representatives to join our growing team.

Qualified applicants may be eligible for a sign-on bonus of up to $2,500!

Previous automotive, customer service, or call center experience is a plus, but not required. We are looking for individuals who are motivated, professional, organized, and have a proven track record of delivering excellent customer experiences.

Responsibilities

• Make outbound and receive inbound customer calls.
• Respond to Internet Leads through phone calls and email.
• Effectively identify customer needs through professional questioning and active listening.
• Schedule appointments for the Service Department.
• Provide every customer with a positive and professional experience.
• Accurately enter and maintain customer information in our CRM system.
• Follow up with customers to maximize appointment opportunities and customer satisfaction.

What We're Looking For

• Customer-focused, energetic, and self-motivated individuals.
• Previous customer service or call center experience is a plus, but not required.
• Excellent verbal and written communication skills.
• Strong persuasion and relationship-building skills.
• Bilingual English/Spanish skills are a plus, but not required.
• Excellent computer skills and the ability to learn new systems quickly.
• Highly organized with exceptional attention to detail.
• Ability to work effectively in a fast-paced environment.
• Experience with CDK and XTime is a bonus.

Requirements

• High School Diploma or equivalent.
• Ability to professionally and persuasively communicate with customers to set appointments.
• Strong organizational and time-management skills.
• Ability to work at a high pace in a fast-paced environment.
• Excellent computer skills.
• Outstanding written and verbal communication skills.
• Valid Driver's License required.

Compensation & Benefits

• Sign-on bonus up to $2,500 for qualified applicants
• Hourly pay + commission
• Bonus opportunities
• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Employee discount
• Flexible schedule
• Referral program

Ready to Join Us?

If you're motivated, customer-focused, and ready to grow with a successful automotive team in a brand-new facility, we want to hear from you!

Apply today and take the next step in your career with City Kia of Greater Orlando.

City Kia of Greater Orlando is an equal opportunity employer and we encourage candidates of all backgrounds to apply. If you're ready to join the fun and take your career to the next level, please send your resume and a brief cover letter detailing your experience and motivation for this role. We can't wait to welcome you to our team!