Branch Operations Specialist

Branch Operations CoordinatorXylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.The role: The Branch Operations Coordinator will perform various functions that support shop work and the transport of electric submersible pumps around the region. The primary focus of this role is to provide administrative support to the branch by processing work orders using current service management tools (Service Max) and ERP (STEEB). The secondary focus of this role is to support shipment s to and from the branch by pressure washing, triaging and palletizing pumps. Additionally, this role is required to assist with the loading and unloading of trucks. The Branch Operations Coordinator must take initiative to ensure that all work orders are processed in a timely manner and that pumps are shipped within required timelines.Core Responsibilities: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.Manage inbound phone calls, online inquires and customer walk-insAbility to perform operations and logistics tasks; scheduling technicians, deliveries and equipmentStrong collaboration with customers and branch staffProcess customer requests and order placement over the phone, in person or via e-mailAbility to document tasks in process flowsAnswer standard or non-routine product questions and direct questions to appropriate service or sales personnel when necessaryEnter orders and arrange delivery to all sites and locations per the individual agreement including an understanding of the agreement of freight termsMay be required to handle contract renewals and contract maintenance or changes of simple configuration or change of purchase orderReviews autorenewals of contracts and supports contract additions identified by branch staffSchedule product pick-up and prepare paperwork for customer sign offSupport Service Shop Technicians in completing work orders and pulling necessary parts for product repairSupports branch staff in compiling metricsAssists service staff ensuring customer requests are completed in a timely mannerEnsure correct time entries and appropriate billing is maintained for projects and service engagementsObtain and update forms of payment to process for service orders from customersEnsures all service operations and part numbers are added to service ordersEnsures on site tech safety credentials or current training in placeCreate and maintain safe working environment and culture within the organizationTake care of internal and external customer needs and expectationsDemonstrates high impact culture through innovation, accountability and empowermentMust be able to function in a team environment; usually works with direct supervision but can work independentlyTask execution for area of responsibility up to levels defined in Xylem's DOA policyResponsible for pressure washing, triaging and preparing electric submersible pumps for shipment to HUBRequired to operate power forklift to load and unload shipmentsCoordinate shipping of pumps to regional HUB and from branch to customersQualifications:High school diploma or equivalent plus 2 years of applicable work experienceAbility to handle non-routine, complex tasksComputer proficiency in relevant software systems (e.g., STEEB, SAP, Service Max, Microsoft Office, Outlook, Word, Excel, & PowerPoint)Demonstrated ability to troubleshoot logical processesAble to execute tasks with medium levels of autonomy; limited guidance required for complex tasksAble to collaborate with other disciplinesAbility to understand concepts in execution and strong organizational skillsUnderstanding of general business conceptsExcellent communication skills for interacting with all levels of the organization and external customersFluency in relevant ERP systemsBasic understanding of typical IT business toolsAbility to work independently and as part of a teamAbility to obtain forklift certificationJoin the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.