Collections Specialist

Collections Specialist

Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience. We are driven by our passion for innovation, growth, and connecting people. If you believe in the transformative power of technology-driven solutions and meaningful communication, Propio could be the ideal place for you. This role is located in our Overland Park, KS office.

We are currently seeking a talented Collections Specialist to join us at our corporate headquarters in Overland Park, KS. This role will be part of the Accounts Receivable team and will primarily be responsible for collecting and applying payments across multiple subsidiaries. The person who will be successful in this role will enjoy working for a growing company, leveraging technology to achieve efficiency, and collaborating across departments to achieve collections goals.

Duties and responsibilities

• Own collections outreach (via email and phone) for a portfolio of customers in accordance with the established process
• Work in tandem with the Collections Manager to suggest and implement process improvements
• Monitor A/R Aging report and follow up on past due invoices as needed
• Ensure payments are received in a timely manner
• Maintain accurate collections notes on all accounts in Salesforce/NetSuite and other applicable systems
• Leverage customer portals to track status of payments
• Maintain a proactive approach to reduce outstanding receivables by anticipating and addressing potential payment delays before they become past due
• Prepare and send account reconciliation statements to customers and work with them to resolve any discrepancies or issues
• Perform research and answer customer inquiries to resolve invoice discrepancies in a timely manner
• Escalate collection accounts internally and externally per the established guidelines
• Collaborate with Client Services on customer accounts, including escalations and other issues as they arise
• Pull invoice copies and collections activity logs to submit to third party collections agency for delinquent accounts
• Manage/Monitor effective suspension and reactivation of services for customer accounts
• Work with internal teams to resolve invoicing issues to drive cash flow
• Assist in identifying accounts that may need to be written off or escalated to legal action
• Work on special projects as assigned by the Collections Manager
• Other duties as assigned by management

Requirements

• Bachelor's Degree in Accounting or Finance preferred, but not required
• 2+ years of experience with B2B collections (end to end process) preferred
• Working knowledge of AR processes
• Ability to communicate professionally and effectively with customers, using a blend of a customer service and collections mindset to achieve success
• Ability to identify and flag when an account may need to be escalated outside of normal processes
• Comfort handling changing priorities and unexpected circumstances
• Excellent time management skills with a proven ability to meet collections targets
• Must be comfortable using technology