Customer Support Agent - (Remote)

Customer Support Agent - (Remote)

San Antonio, Texas, United States

About the Job

Works as part of a team and others to support one or more of the service delivery teams. Establishes and maintains strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety of our employee and patient information.

Job Description

This position is eligible to work from home. You must live in Arizona, Arkansas, Idaho, Tennessee, or Utah to be eligible for consideration for this position.

Pay Range: $16.50 - $18.00/hr DOE

Education

Equivalent experience will be accepted in lieu of the required degree or diploma. HS Diploma or equivalent education/experience preferred experience as typically acquired in:

• 1 years experience in Human Resources, Payroll, Accounts Payable, Supply Chain, and/or Revenue Cycle.
• 1 years experience with computer programs such as Microsoft Office, electronic mail, and information systems or database programs.

Skills and Knowledge

• Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing.
• Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
• Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadline.
• Requires the ability to work with and maintain confidential information.
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
• Build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives.
• Operate office equipment such as multi-lined phones, printers, faxes, copiers, and scanners.

Job Shift

Varied

Schedule

Part Time

Shift Hours

8

Days of the Week

Variable

Weekend Requirements

Every Weekend

Benefits

Yes

Unions

No

Position Status

Non-Exempt

Weekly Hours

20

Employee Status

Regular