Assistant Manager

Job DescriptionJob DescriptionJob Title: WB Assistant ManagerClassification: Non-ExemptSupervisor: Operations PartnerManagerially Responsible For: Team Members and Team Leaders Position Overview (Role):As a Whataburger-Vibe Restaurants Assistant Manager, your main role is to ensure the ultimate customer experience by engaging and empowering every Team Member and Team Leader to achieve operational excellence. You are responsible for everything from cooking with fresh ingredients to ensuring the restaurant is clean and comfortable for every customer.Essential Job Functions:Deliver Shift ExecutionOwn Shift OperationsOpen/Close RestaurantWorking managerCompletes daily checklists & leverages tools for high performing shiftsEnsures SOPs are being followedEffect daily Labor cost, COGS and sales – portioning, waste, labor managementMonitor daily cash managementHandle guest interactionsLeads culture, service model, & core values during each shiftDrive speed of service and sense of urgencyResponsible for safety and security during shift2. Support team member developmentSupport team member and manager trainingSupports team member accountability through documentationProvide employee development and through training and shift coachingAssess performance and provides feedback to team member and general managerSupports recruiting through screening/initial interviewsProvide accurate promise times for every order and update regularlyUse deployment charts every shiftBuild culture of recognition through use of our Rockstar cards3. Support Financial PerformanceManage speed of service/quote timesManage labor during assigned shiftManage food cost, waste, and inventory during assigned shiftSupport ordering & inventory managementMaintain and manage equipmentAccountabilities:Keeps General Manager promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and takes prompt corrective action where necessary or suggests alternative courses of action.Creates a positive working environment with positive actions.Able to perform all position responsibilities and performance objectives in a timely and effective manner in accordance with established company policies and procedures.Maintains a favorable working relationship with all company employees to foster and promote a cooperative working atmosphere, which will be conducive to maximum employee morale, productivity, and efficiency.Responsibilities:Carries out responsibilities in accordance with the organization’s policies and applicable laws. With input, support and approval from the General Manager or Upper Management, responsibilities include screening applicants, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Qualifications/Requirements:Age: Must be at least 18 years of age.Education & Experience: A high school diploma, GED, or equivalent work experience is required, and an Associate's degree is preferred. At least one year of restaurant leadership experience is preferred.Job Specifications:Strong communication and negotiation skillsAbility to motivate a teamDemonstrated ability to work in a team environment with strong leadership skillsKnowledge of back-of-house systems, point-of-sale systems, restaurant operating systems, and budgetary conceptsFood Handlers CertificationFood Safety Certification (may vary based on city, county, or state)Physical Demands:Must be able to lift up to 50 lbsMust be able to stand for the entire shiftMust be able to reach, bend, stoop, lift, shake, stir, pour, carry, and push occasionallyMust be able to read orders, menu boards, and receiptsRequires frequent contact with water, cleaning solutions, meat, poultry, and produce itemsRequires frequent hand washingMust be able to use computers, telephones, and office equipmentWork Environment:The working conditions can be a very fast paced environment at times, mostly indoor work, but may include some outdoor events where climate will vary from extreme heat in summer to freezing in winter. May work with hot, cold, and hazardous equipment as well as operate phones, computers, printers, and other office equipment. The noise level is moderate to loud. Hectic work environment with occasional periods of big workloads. May be required to work evenings, overnights, weekends and/or holidays.DISCLAIMER:The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.