Repair Technician

Job Description

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Company car
• Company parties
• Flexible schedule
• Paid time off
• Training & development

Do you like working with your hands? Do you enjoy variety in your work? Surface Experts Technician might be the job for you! Enjoy using your creativity to problem-solve repairs that typically take less than an hour.

A Day in the Life of a Surface Experts Technician:

 
WE OFFER:

• Base Salary + Bonus Opportunity : Performance-based commissions starting on day 1
• 401K with matching contributions
• Medical benefit assistance
• Great Work/Life Balance: No required overtime, no nights, no weekends
• Time Off: Paid holidays and accruable vacation 
• Flexible Work Schedule: Can accommodate midweek appointments
• Paid Training: Onboarding includes comprehensive training. Additional monthly training opportunities.
• Clothing allowance
• Company Car: Each technician drives a branded company vehicle for job duties
• Tools Included: All necessary tools and products are provided
• Learn a New Trade: Develop skills in a brand-new emerging trade
• Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving
• Small Business: Local business with owners that work alongside the team
• Mentorship Opportunities: Ongoing repair training and career development
• Dedicated Help Lines: Technician Support Team on call to assist to questions

DUTIES:

In the Field Daily

• On the jobsite for 4+ customers per day 
• On-site Work Orders, customer service, and follow-ups 
• Working for a variety of customers in different industries including Property Management, Hotels, Movers, Builders, etc.

Customer Service and Communication

• Display world-class customer service for tenants and property management staff
• Track work progress and notes in our CRM/Dispatch tool
• Communicate with support team with questions

Follow Repair Process

• Understand and utilize our unique 5-step repair process
• Employ each tool in your custom tool-kit
• Problem-solve repairs with creativity

We're seeking someone with experience in the construction industry, a trade, or any kind of handyman work. Your familiarity with tools, construction materials, and basic construction common sense will be essential in mastering the Surface Experts process.

QUALIFICATIONS

• Experience working with your hands - This could be in construction, manufacturing, painting, or even a personal hobby. 
• Experience working with HVLP or no airless paint sprayers is a plus.
• An ability to identify, compare, and recreate colors - Understanding color and how to match color is a large part of what we do.

ABOUT SURFACE EXPERTS

Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything!

• We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile.
• Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship.  We focus on saving our customers time, money and wasted materials that end up in a landfill.
• Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle.  Our approach is clean and free of odors in less than two hours.

VISION

• To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. 
• Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management. 

MISSION

• Our mission is to develop outstanding teams by investing in strong relationships.
• Together, we work to solve our customers’ problems by reducing the waste of time, money, and materials that end up in landfills.

VALUES

• Serve Others
  • Put Relationships First
  • No Jerks
  • Be Humble
• Be a Problem Solver
  • Be Curious
  • Seek to Understand the Cause of the Problem
  • Work Smart
  • Constantly Improve
• Trust the Process
  • Be Organized
  • Be Teachable
  • Put Business Needs Above Personal Wants