service writer

Job Description

Job Description

Here is a comprehensive job posting template for a Mechanic Service Writer (also known as an Automotive Service Advisor ). You can customize the bracketed information to fit your specific shop's needs.

Job Title: Automotive Service Writer / Advisor

Location: L odi CA
Job Type: Full-time 
Pay Range: [$17 – $30 per hour, depending on experience]

Job Overview

We are looking for a customer-oriented Service Writer to be the primary point of contact between our clients and our service technicians. You will handle everything from the initial greeting to final delivery, ensuring that every customer receives clear, honest, and expert advice regarding their vehicle's maintenance and repairs.

Key Responsibilities

• Customer Consultation: Greet customers, listen to their vehicle concerns, and ask follow-up questions to help diagnose mechanical issues.
• Estimates & Work Orders: Prepare accurate cost estimates for parts and labor, and translate customer concerns into clear work orders for our mechanics.
• Sales & Recommendations: Review vehicle service history and inspection results to recommend necessary repairs and preventative maintenance.
• Workflow Management: Schedule service appointments, monitor the status of vehicles in the shop, and provide regular updates to customers.
• Issue Resolution: Handle customer complaints with professionalism and ensure all services are performed to the shop's quality standards.

Required Skills & Qualifications

• Experience: At least [1–3] years of experience in the automotive or service industry preferred.
• Mechanical Knowledge: Strong understanding of automotive systems (brakes, suspension, engine diagnostics, etc.).
• Communication: Excellent verbal and written communication skills to explain technical repairs in "layman’s terms" to customers.
• Organization: Ability to thrive in a fast-paced environment and manage multiple priorities simultaneously.
• Licensing: Must have a valid driver’s license and a clean driving record.

Benefits

• Competitive base pay plus [Commission/Incentive] programs.
• Health, Dental, and Vision Insurance.
• 401(k) retirement plan with company matching.
• Employee discounts on parts and service.
• Uniforms provided and ongoing professional training.