Card Services Collection Agent

Card Services Collection Agent

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

About your role:

As a Card Services Collection Agent, you will be responsible for contacting the proper party (manually or via automatic dialing system), describing the debt and soliciting payment arrangements for the account in compliance with applicable regulations and established policy and procedures.

What you'll do:

• Work to establish rapport to overcome objections and negotiate payment of the debt.
• Detail all discussions and actions in the collections system or database, confirm payment and finalize the call.
• Ensure successful and timely completion of assigned cases.
• Clearly detail issues for resolution.

Experience you'll need to have:

• High School Diploma or equivalent.
• Prior call center experience.

Experience that would be great to have:

• Prior collections experience.
• Knowledge of collections regulations including the Fair Debt Collection Practices Act.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers' extra effort with points used for rewards.
• Eight Employee Resource Groups to foster a collaborative culture.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Medical, dental, vision, life, and disability insurance options available day one
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and military leave.

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.