Field Service Technician

Field Service Technician – Columbus, OH (Full‑time) ($70,000 - $75,000 USD) About PSI Engineering PSI Engineering manufactures and integrates automated pack and sortation systems for high‑volume warehouse and distribution centers serving the B2C market, drastically improving throughput and accuracy while reducing labor costs. Founded over three decades ago, the company has evolved into a leading end‑to‑end pack line solutions provider, recognized as a global expert in pack area automation for warehouse/fulfillment centers. The Opportunity In this role, you will be part of a customer‑focused team that manages equipment installation and post‑installation services (Aftermarket). Responsibilities include installation, spare‑parts integration, preventive maintenance, and rebuild projects. As a Field Service Technician you will provide excellent customer support from engagement during installation, through integration into customer operations, to post‑delivery support. You will handle service requests and customer troubleshooting both in person and over the phone. Key Responsibilities Install, troubleshoot printer and automation equipment and related software at customer sites. Train customer operators, engineering, and maintenance staff on equipment operation and maintenance. Diagnose errors or technical problems and determine proper solutions. Serve as a resource for third‑party service providers in resolving complex problems. Provide support to customers during field or service visits. Manage all on‑site installation, repair, maintenance, and test tasks. Maintain and respond to inquiries through email and the Live Chat/PSI website. Respond to customer calls, provide technical service, and maintain support at customer locations. Process all warranty claims. Collaborate with engineers and customers on developing specific per‑customer spare‑parts lists. Maintain consistent knowledge and expertise around automation control software/HMI. Communicate effectively to provide excellent service and experience to PSI’s customers. Complete the final Q.A. to ensure the highest quality before shipping the systems. In partnership with the Sales Team, support in‑field demos of the systems. Follow up with customers to ensure service provided resolved any problems. Follow up to confirm implemented PSI systems are performing to customer satisfaction. Ensure the accuracy and timely administration of the Service Ticket module within the ERP system. Complete daily service reports and submit them to Customer Service and Aftermarket & Service Manager upon ticket closure. Complete and submit expense reports with detailed receipts within two days after returning to the home office. Complete Field Service Reports in detail and obtain customer sign‑off. Submit all reports upon completion of the service visit. Ideal Candidate Profile Experience as a Field Service Technician within the machinery servicing industry. Experience in developing hardware control software and software development is an asset. Relevant technical certificate or degree in the chosen field. Mechanical and electrical skills. Strong IT and IT troubleshooting skills. Proficient in Microsoft Office products. Strong customer focus, communication skills, and problem‑solving abilities. Ability to travel within and outside the country consistently, according to a changing schedule. Ability to lift up to 55 pounds. Note: AI‑assisted tools may be used to support preliminary screening of applications. All applicant assessments and hiring decisions involve human oversight. PSI Engineering is committed to fair and equitable recruiting practices in accordance with the Accessibility for Ontarians with Disability Act (AODA). Persons with disabilities are encouraged to come forward at any stage of the recruitment process to request accommodations, if needed. PSI Engineering is an equal opportunity employer. We value diversity and are committed to building a team that reflects a wide range of backgrounds, perspectives, and skills. #J-18808-Ljbffr AMP Limited