Receptionist-Aurora, Colorado

Job Description

Job Description

Receptionist Position Summary

The Receptionist serves as the primary point of contact for incoming customer communications and supports customer order processing and account management activities. The role is responsible for handling incoming calls, supporting order entry, responding to order status inquiries, maintaining customer account information, and communicating with internal teams to ensure accurate and timely customer service. This position is performed on-site at the Champagne Metals facility and supports daily in-office operations. The role may also provide backup assistance for invoicing functions when needed.

• Answer and manage incoming telephone calls from customers and vendors and route inquiries to the appropriate personnel.
• Regularly communicate with customers by phone and email to respond to order status inquiries and service requests.
• Support accurate entry of customer orders into company systems.
• Maintain and update customer account information and related documentation.
• Coordinate with internal departments to obtain order updates and communicate accurate information to customers.
• Maintain regular, reliable, and on-site attendance at the Champagne Metals office to support customer communications and internal coordination.

• Provide occasional backup support for invoicing processes.
• Assist with general administrative tasks or office support activities as assigned.
• Support other customer service or office functions when needed.

This position is performed in an office environment and requires the employee to be physically present at the Champagne Metals facility during scheduled work hours. The role requires frequent use of a computer, telephone, and standard office equipment. Duties involve regular telephone communication with customers and internal staff, extended periods of sitting, typing, and data entry, and occasional light filing or document handling.

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Job duties and responsibilities may be modified or adjusted as business needs evolve.