Door to Door Replacement Sales Consultant

Job Details Location: Gilbert Office and Warehouse - Gilbert, AZ 85233. Position Type: Full Time. Education Level: High School. Job Category: Sales. Overview Mountain West Windows and Doors is an industry leader dedicated to improving the lives of our customers and team members. We offer training, growth opportunities, and a fun, fast‑paced work environment where you can thrive as part of a supportive team. Compensation and Benefits We provide competitive pay, excellent benefits, bonuses, a 401(k) retirement plan, and profit sharing. Summary This position is responsible for selling in‑home residential windows and door replacements. It involves a seven‑step in‑home selling process: product demonstrations, project evaluation, measuring, project estimating, closing the sale, following the job through the system, and collecting the payment after the installation. Responsible for managing all practices and procedures designed to increase sales, enhance profitability, and develop delighted customers. The expectation is to generate repeat, referral, and new customers through strategic canvassing and outside‑the‑box methodologies. The keys to success include effectively managing and resolving customer objections, being a self‑starter focused on maximizing uncapped earning potential, and closing sales through value. Principal Duties and Responsibilities Responsible for all field activity relating to customer relations, product sales, collections, and customer satisfaction for the replacement segment. Pursues leads, gives product demonstrations at the home and in the showroom, discusses product options with the customer, and takes on‑site measurements. Responsible for creating self‑generated leads through canvassing. Ensures quotes and orders are accurate and follow company sales processes. Completes all required paperwork to ensure all necessary information is present, allowing the Project Coordinator and installer to complete the project efficiently. Complies with company policies on pricing, product offering, installation, credit, and collections. Follows up with prospects on time to inform them of business changes, such as product offerings, pricing, or assembly options. Must be computer literate and use electronic software (Salesforce and MS Office, etc.) to track, quote, sell, and order products. Follows up with all customers to ensure the project meets or exceeds customer expectations. Coordinates and communicates with the Project Coordinator to ensure accurate understanding and timely resolution of customer issues. Participates in various departmental and interdepartmental meetings or training as required. Qualifications We seek individuals with previous canvassing experience, although it is not required. Candidates should possess strong time‑management and organizational skills, especially in adapting to changing schedules, and be able to work effectively through the Salesforce CRM. A minimum commitment of 40 hours per week is required, with 20 hours during prime selling time (4‑8 pm). Practical communication skills are essential; a high school diploma or equivalent is preferred. The role demands the physical ability to work on your feet for extended periods, a valid driver’s license, and reliable transportation. Education and Experience A high school diploma and 2‑4 years of successful in‑home selling experience are preferred. Customer service or general business experience would also apply. Prior knowledge of general construction applications, terminology, and/or windows and doors applications or components is desirable. Computer Skills Proficiency in Microsoft Office Suite applications and the ability to navigate web‑based platforms, compile, analyze, and interpret information in spreadsheet format. Must develop proficiency in proprietary software, including Salesforce (CRM). Communication Skills Excellent verbal and written English language skills (Spanish is a plus) and excellent customer service skills are required. Ability to read, interpret, understand, and explain documents such as processes, policies, emails, etc. Ability to write routine reports and correspondence. Ability to effectively explain information, gather information from others, and respond appropriately to questions from customers, teammates, peers, and managers. Must display excellent phone and email etiquette and be able to speak effectively before groups of customers or employees. Professional Skills Must be a collaborator, desire to learn and promote self‑growth. Initiative‑taking, self‑disciplined, and demonstrate the ability to follow projects through to completion. Diligence and organizational skills, prioritize tasks, and meet deadlines. Ability to develop trust and confidence with customers, coworkers, and managers. Present a clean and neat physical appearance. Investigate issues and resolve conflicts in the best interests of the business and our customers. Mathematical Skills Ability to subtract two‑digit numbers and to multiply and divide by tens and hundreds. Perform calculations using units of money, time, measurement, etc., and calculate figures such as proportions, percentages, area, length, width, height, and depth. Reasoning Ability Understand, define problems, collect data, establish facts, and draw valid conclusions. Deal with problems involving several concrete and abstract variables in a variety of situations. Physical Demands Regularly required to sit, stand, walk, talk, hear, use hands, fingers, handle, or feel, and reach with hands and arms. Occasionally required to climb, balance, stoop, kneel, crouch, crawl, and lift or move up to 25 pounds. Work Environment Typical noise level moderate; temperature fluctuates with seasons. Reasonable accommodations may be made for employees with disabilities. Miscellaneous All sales consultants must have a fully insured and functional automobile, a valid driver’s license, and home internet access. Equal Opportunity Employer Mountain West Windows and Doors is committed to workforce diversity. We provide a working environment free of discrimination and harassment. We treat all persons equally, regardless of race, color, sex, religion, national origin, age, disability, political affiliation, pregnancy, creed, marital status, military status, sexual orientation, mental disorder, veteran status, ancestry, or handicap, as each category is protected under federal law or state law. Post‑offer background check, MVR check, and drug screen are required. We participate in E‑Verify. #J-18808-Ljbffr Mountain West Windows and Doors