Technical Support Engineer

Windward

About the Role

We are looking for a highly motivated and customer-focused Technical Support Engineer to join our Business Unit team in the United States.

In this role, you will support a wide range of B2B and B2G customers across the insurance, commercial, governmental, and supply chain sectors. You will serve as a key technical point of contact, responsible for maintaining high customer satisfaction, meeting SLA commitments, and driving complex technical investigations through resolution.

You will work closely with customers, Product, R&D, and Customer Success teams to troubleshoot issues, provide tailored solutions, and improve the overall customer support experience.

Responsibilities:

Handle customer tickets at all complexity levels — from routine data inquiries to complex compliance and technical investigations — with full ownership from first response to closure.
Collaborate closely with R&D, Product Management, Customer Success, and Operations teams
Monitor and maintain SLA commitments for enterprise customers
Analyze customer environments, product behavior, APIs, and data flows to identify issues
Contribute to process improvements and operational excellence initiatives
Support customer onboarding, training sessions, and project-related activities when needed

Requirements:

3+ years of experience in Technical Support, Customer Support Engineering, or a similar role within SaaS companies
Experience working cross-functionally with Product and R&D teams
Comfort handling compliance or regulatory-sensitive customer communications
Hands-on experience with customer support and ticketing platforms such as: Salesforce, Freshdesk, Jira.
Strong troubleshooting and analytical skills with experience investigating technical issues end-to-end
Experience working with: REST APIs, GraphQL, SQL, MongoDB.
Basic Python proficiency — comfortable running and reading Python scripts.
Strong critical thinking and problem-solving abilities
Ability to manage multiple priorities in a fast-paced environment
Excellent communication and stakeholder management skills

Preferred Qualifications

Experience supporting enterprise or governmental customers
Experience in data-driven or intelligence platforms
Knowledge of SaaS infrastructure, integrations, and cloud environments
Familiarity with the maritime industry, including vessel tracking, AIS data, or maritime intelligence platforms.

Location: Washington DC — 3 Days at the office is a must!

Apply

Vacancy posted 1 hour ago

Similar jobs that could be interesting for youBased on the Technical Support Engineer in Baltimore, MD vacancy

Technical Support Engineer
$30 - $40 per hour
...month Gym membership reimbursement up to $50 per month Company paid Wellable subscription Join Vultr Vultr is seeking a Technical Support Engineer to join our Technical Support team, a central pillar of our platform reliability and customer experience in our global...
Suggested
Hourly pay
Work at office
Immediate start
Remote work
Flexible hours
Shift work
Vultr
Baltimore, MD
2 days ago
Associate Technical Support Engineer
...Associate Technical Support EngineerCreate the future of e-health together with us by becoming an Associate Technical Support Engineer.At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing...
Suggested
Flexible hours
CompuGroup Medical
Owings Mills, MD
1 day ago
IT Help Desk Technician — Growth, Team Support & Benefits
$60k - $70k
RMF Engineering, Inc. is seeking an experienced IT Help Desk Technician to support our Baltimore IT team in a fast-paced environment. You will provide user support, troubleshoot hardware, software, and network issues, and deploy new equipment. Strong communication and...
Suggested
RMF Engineering, Inc
Catonsville, MD
14 hours ago
IT Help Desk Technician
$60k - $70k
About RMF: RMF Engineering is an innovative, top-ranked, national engineering firm that specializes... ...experienced IT Help Desk Technician to support our Baltimore IT team. Strong oral and... ...Respond to requests for technical assistance in person, via telephone and...
Suggested
Work at office
Immediate start
Remote work
Rmf Engineering, Inc.
Catonsville, MD
2 days ago
Computer Operator
$20 per hour
...supervision. Document all issues accurately using a tracking system. Support system recovery activities to maintain normal operations. Provide high-quality customer service and follow-up on technical queries. Qualifications Technical Savvy: A genuine...
Suggested
Hourly pay
Shift work
Night shift
Abel Personnel
Baltimore, MD
1 hour ago
IT Asset Management Specialist
$84.77k
...network operations, and application development, DMI supports public sector agencies and commercial enterprises... ...major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or three (3) years of equivalent...
Work at office
DMI (Digital Management, Inc.)
Baltimore, MD
1 day ago
IT SPECIALIST (SYSANALYSIS)
...projects, work with IT Staff and contractors, and provide overall technical expertise and guidance on related issues. Provide technical... ...Officers Representative (COR) and provide guidance and support for the entire contract and acquisition management lifecycle activities...
Contract work
For contractors
Department of Health and Human Services
Gwynn Oak, MD
4 days ago
IT SPECIALIST (SYSANALYSIS)
...projects, work with IT Staff and contractors, and provide overall technical expertise and guidance. Responsibilities Assess IT needs and... ...Contracting Officers Representative (COR) and provide guidance and support for the entire contract and acquisition management lifecycle...
Permanent employment
Contract work
For contractors
Work at office
Local area
Relocation package
Flexible hours
Centers for Medicare & Medicaid Services
Gwynn Oak, MD
2 days ago
IT Specialist
...Operations, Office Of Information And Technology (Oit) IT Specialist in this position performs a combination of duties; phone support, desk-side technical support, and bench-top diagnosis and repair. The primary duties and responsibilities include resolving customer related...
Work at office
US Government Jobs
Baltimore, MD
1 day ago
IT SPECIALIST (APPSW)
IT Specialist Position IT Specialist position(s) are being filled through the Office of Personnel Management's delegated Direct Hire Authority, open to all U.S. citizens. Selections made under this bulletin will be processed as new appointments to the civil service....
Work at office
US Government Jobs
Gwynn Oak, MD
1 day ago
Onsite Desktop & Network IT Support Specialist
GCS Recruitment Specialists is seeking a reliable Desktop Technician to provide onsite IT support for Operations facilities in Dundalk, MD. The role focuses on end-user devices, printers, and basic networking within Windows 11 and Linux environments. This hands-on position...
Rotating shift
GCS Recruitment
Dundalk, MD
2 days ago
IT Product Specialist
$65k - $75k
...features, benefits, and use cases, to provide effective end-user support. Support the deployment, configuration, and optimization of... ...to product-related issues and user requests. Troubleshoot technical problems, document findings, and ensure timely issue resolution...
Immediate start
Remote work
NHOJ Imaging, LLC
Owings Mills, MD
2 days ago
Associate Technical Support Engineer - Hybrid
CompuGroup Medical in Owings Mills, MD, is seeking an Associate Technical Support Engineer to help customers with CGM proprietary products and to troubleshoot technical inquiries. You will handle calls, provide guidance, and ensure timely resolutions. This role emphasizes...
US05 CompuGroup Medical, Inc.
Owings Mills, MD
4 days ago
Onsite AV Support Engineer
$36.06 per hour
...WHAT YOU’LL DO The Onsite Maintenance Engineer will work in partnership with the... ...helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s... ...systems, ensuring quick resolution of technical issues. Customer Service: Committed...
Hourly pay
For contractors
Local area
Flexible hours
Weekend work
AVI-SPL
Baltimore, MD
1 hour ago
IT Technician
...elevate unresolved issues to the Imaging Lead. Conduct initial technical evaluation of returned devices, including visual inspection,... ...completed devices for picking, shipping, or customer deployment. Support receiving, picking, put-away, and inventory activities as...
Full time
Immediate start
Flexible hours
FedTec
Woodlawn, MD
5 days ago
IT Support Engineer I, Ops Tech Solutions (OTS)
$25.48 - $41.68 per hour
...day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the... ...directly to them.About The RoleAs an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support...
Hourly pay
Local area
Worldwide
Flexible hours
Shift work
Amazon
Baltimore, MD
3 days ago
IT SPECIALIST (APPSW)
...Specialist (APPSW), You will play a pivotal role in Providing technical support in the preparation, creation, testing, implementation,... ...ONLY: Your educational degree must be in computer science, engineering, information science, information systems management, mathematics...
Work at office
Social Security Administration
Woodlawn, MD
2 days ago
IT Technical Expert II (Applications Administrator)
...implementation, maintenance, and enhancement of applications specific to the Department of Health. It provides vendor management, technical support, training, and guidance to agency and users and assesses and develops recommendations for process improvements and technology...
Work experience placement
Work at office
Monday to Friday
Afternoon shift
Baltimore County
Towson, MD
2 days ago
IT SPECIALIST (NETWORK)
$85.45k - $111.09k
...and performance measurement and evaluation data to manage network servers and data communication devices to support normal and surge workload. Works with technical support personnel in resolving critical problems. Uses remote management software tools to maintain and...
Remote work
Army National Guard Units
Reisterstown, MD
1 day ago
Supervisory IT Specialist (SYSANALYSIS)
...Solutions Group (ESSG) Division of Applications Development and Support (DADS). As a Supervisory IT Specialist (SYS/ANALYSIS) GSyou... ...and resource management for enterprise-level systems. Provide technical leadership to staff and contractors on Agile/SAFe practices...
Full time
For contractors
Work at office
Local area
Relocation package
Flexible hours
Centers for Medicare & Medicaid Services
Woodlawn, MD
12 days ago
IT Specialist (Enterprise Data Architect) - DHA
$143.91k
Agency: Social Security AdministrationDepartment: Other Agencies and Independent OrganizationsSub agency: Chief Information Officer (CIO)Salary: Starting at $143,913 Per year (GS 14)Dates: Open 04/15/2026 to 10/12/2026Schedule: Full-timeWork type: PermanentRelocation: FalsePosition...
United States Government
Woodlawn, MD
1 day ago
IT Specialist (Project Coordinator)
$121.79k
Agency: Social Security AdministrationDepartment: Other Agencies and Independent OrganizationsSub agency: Chief Information Officer (CIO)Salary: Starting at $121,785 Per year (GS 13-14)Dates: Open 07/07/2026 to 09/30/2026Schedule: Full-time - Flextime and Alternate Work...
Full time
United States Government
Woodlawn, MD
2 days ago
Senior IT Technician
...Technology is seeking a Senior IT Technician who will serve as a technical lead for device imaging, refurbishment, and hardware triage,... ...Technicians on imaging, triage, repair, and kitting procedures. Support the Program Manager with station coverage, workload balancing,...
Full time
Immediate start
Flexible hours
FedTec
Woodlawn, MD
5 days ago
Network Administrator
$80k - $85k
...The Network Administrator II provides advanced network engineering and systems infrastructure support to the Service Delivery Team. This position handles... ...Additionally, this position supports and mentors junior technical staff by providing technical guidance and helping...
Remote work
Work from home
Flexible hours
Enhanced Computing Solutions
Sparks Glencoe, MD
2 days ago
Senior Network Administrator
$96.09k - $120.11k
...looking for a Senior Network Administrator to support a large State of Maryland agency in... ....Duties and Responsibilities:Serves as technical advisor to the site directors, manage the... ...Computer Science, Information Systems, Engineering or a related field; or Technical'school...
For contractors
Work at office
Remote work
DMI (Digital Management, LLC)
Baltimore, MD
3 days ago
Senior IT Engineer
$85k - $100k
...annually. Range is commensurate with experience. Position Summary The Senior IT Engineer is a senior technical member of the global Information Technology team responsible for the administration, support, security, and continuous improvement of the company’s corporate...
Contract work
Local area
Worldwide
Monday to Friday
Invitahealth
Baltimore, MD
1 day ago
Cloud Security Engineer
$135k - $216k
ResponsibilitiesPeraton is seeking a Cloud Security Engineer in our Linthicum, MD office in support of our Department of Defense (DoD) customer as part of... ...protecting national security interests by leveraging technical expertise, analytical skills, and innovative problem-...
Contract work
Work at office
Shift work
Peraton Corporation
Linthicum, MD
2 days ago
IT Support Specialist
...THE WORD AMONG US IT Support Specialist Entry to Mid-Level · Systems & Technology · Frederick, MD About The Word Among Us... ...Role Summary The IT Support Specialist provides hands-on technical troubleshooting and operational support for The Word Among Us staff...
Full time
Work at office
Local area
Immediate start
Remote work
The Word Among Us
Baltimore, MD
1 hour ago
Cloud Security Engineer
$107.93k - $188k
...complex platforms. As a Cloud Security Engineer, you will help assess and enhance security... ...Microsoft Azure environments. This role supports cloud security architecture, engineering... ...operations teams.Develop and maintain technical documentation, standards, baselines, and...
Local area
Deloitte
Baltimore, MD
5 days ago
Systems Administrator 2 (SQL Database Administrator)
$7.5k
...critical contract providing architecture, engineering, integration, and maintenance across a... ...impactful mission. This opportunity supports an Enterprise IT contract with a team of... ...infrastructure needs.Create and maintain technical documentation, standard operating...
Contract work
Immediate start
Flexible hours
RealmOne
Baltimore, MD
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Technical Support Engineer. Be the first to apply!