Desk Clerk

Job Description

Job Description:\n\nSalary: $22 Hourly Desk Clerk ABOUT US Founded in 1991, Hope Solutions, formerly Contra Costa Interfaith Housing, is avibrantandsocially responsive non-profit agency that provides permanent housing and vital support services to over 2,000 homeless or at-risk families and individuals in Contra Costa County. Over 40 faith-based communities support our work, although there are no religious requirements or affiliations to receive services. Are you seeking a new role that fully utilizes your talents and potentialwhile helping to make the world a better place? If so, please read on! What are you passionate about? At Hope Solutionswe envision a world in which everyone has a place to call home and the support of a strong community so that they can live with dignity and reach their full potential. We strive to be inclusive and responsive to community needs. We are committed to excellence and accomplish our work with integrity, respect, compassion, and humility. Hope Solution's mission is to heal the effects of povertyandhomelessness by providing permanent housing and vital support services to highly vulnerable families and individuals. Could our mission be your mission? Learn more about us @hopesolutions.org TEAM SNAPSHOT We're adding to our team of passionate folkswho are on a mission to help make the lives of others betterthrough services and support that lead to a higher quality of life for our clients. We'd like to learn more about youapply for the role! What's our team like? Here's a snapshot of some of the folks at Hope Solutions who help advance our vision to achievesecure housing and the dignity of self-sufficiency for the homeless and at-risk families and individuals in Contra Costa County. A FEW OF US... DeanneChief Executive OfficerResides with her husband and three children. Enjoys hiking, camping, reading, cooking, and cheering at her kids' games. AlexChief Operating OfficerLives with his wife, son, and dog (and loves when the grandkids visit!). MSW and macro social worker who enjoys reading, baseball (Go Giants!), cooking, hiking, jazz, and family time. ChristinaChief Financial OfficerResides with her husband, son, two daughters, and their dog. MPA, Non-Profit Graduate Certificate, and 20+ years in finance; enjoys traveling and family time. BethDirector of Clinical and Support ServicesResides with her sister and son. Licensed psychologist with 30+ years working with children and families; enjoys singing, cooking, gardening, and traveling. BillVice President of ProgramsResides with his partner. Licensed Marriage and Family Therapist with 25+ years experience working with underserved populations, specialized training in somatic psychotherapy and end-of-life care; enjoys reading, gardening, and meditation. CaylaDirector of Evaluation & Learning Resides with her husband and children. MBA in Business Analytics that thrives on spreadsheet analysis, dashboard creation, and reading. DebbieDirector of Development & External RelationsResides with her husband, two teenagers, and a rescue mutt. Leads external relations and development with 20+ years in marketing and communications. DominickDirector of Re-Entry Housing & ServicesA fourth-generation San Francisco native and father of four, holds a B.S. in Criminal Justice and an M.A. in Leadership. In his free time, he enjoys music, travel, nature, cooking, and quarterly wine trips. JenniferVice President of Strategy & DevelopmentA California native, she spends her time with her loved ones hiking and exploring the region's coffee shops, farmer's markets, and festivals. She likes reading adventure novels and leadership books, as well as playing new board games and video games, and loves a good conversation. KristinaDirector of Human ResourcesWith over 20 years of experience in HR, leadership, people management, and operations, she holds a Bachelor of Business Administration and is a SHRM-SCP certified professional. A Bay Area native and proud foodie, she lives with her child and enjoys spending time with her family, cycling, hiking, and keeping life light with laughter and fun. MashalDirector of Housing & Support ServicesResides in the Bay Area. Daughter of Afghan refugees; enjoys weekends with her son, concerts, reading, and Sonoma Coast drives; former Program Manager for housing and care for chronically homeless adults with AIDS/HIV; co-chair for Hope Solutions' CARE Committee and board member. RenaDirector of FinanceBorn and raised in Contra Costa County California CPA with a dual degree in Accounting and Sociology from the University of Notre Dame (Go Irish!). Enjoys cooking, hosting dinner parties and hiking with her husband and two daughters. TanyaDirector of Rapid Re-Housing & NavigationResides with her husband, daughter, and two sons. Master's in Counseling Psychology with 15+ years serving underserved populations; enjoys music, comedy, movies, exercising, and basketball. WHO WE ARE LOOKING FOR: Asan On-Call (Per Diem)Desk Clerk under the guidance of theAssistantManager, you will play a pivotal role inmaintainingsmooth operations withinan affordablehousing facility. Your responsibilities will include welcoming residents and guests, managing check-ins and check-outs, handling inquiries, and providing exceptional customer service. Additionally, you will assist in maintaining accurate records, coordinating with other staff members to ensure efficient communication, and promptly addressing any issues or concerns. Your attention to detail, friendly demeanor, and ability to multitask will contribute to creating a positive and welcoming environment for all residents and visitors. Supervisory Responsibility: None WHAT WILL YOU DO: Resident Support:Maintain familiarity with all residents ofEl Portal Place.Collaborate closely with all supportive staff connected to residents to support residents to overcome issues that may place them at risk for eviction, including but not limitedto:behavioral issues, mental health problems, or physical limitations that affect their ability to abide by lease agreements/rules of residency.Encourage all residents to take advantage oftheservices and programs available to them.Maintain awareness of culturally diverse consumer populations and perform duties with a trauma-informed approach and attention to residents'cultural needs. Facility &VisitorManagement:Keepan accuratelog of all visitorsto the building by recording names and assuring visitors sign in and out.Answer telephones and takeaccuratemessages.Conveyaccurateinformation to team members and/orappropriate authorities, as necessary.Conduct patrols of the building according to a schedule outlined by theAssistantManager and other supervisory staff.Ensure that doors and gates areclosed and locked.Respond to emergency situations by calling theappropriate emergencyservice (i.e.,police, fire department, ambulance, paramedics).Enforce building policies and house rules.Keep lobby areas clean and neat.Monitor parking areas and enforcethepolicy.InformtheAssistantManager, team members, and/or on-call Property Manager of any unusual activityin a timely manner.Enforce thecomplex's no-loitering policy.Manage resident complaints and issues.Perform other related duties thattheAssistantManager and other supervisory staff may request. Cultural Responsiveness:Awareness of and aptitude to understand, respect, and adapt to cultural and identity-based differences within group environments appropriately and effectively.Experience fostering and reinforcing an environment that values unique experiences, cultures, personal humility, authenticity, backgrounds, and goals.Participate in and complete our new employee onboarding process, which includes reading and discussing a short chapter in the book, The Color of Law. Organizational/Administrative Responsibilities:Professionally represent Hope Solutions in all circumstances.Comply withpolicies, procedures, standards of practice, and outcome requirements for the program.Comply withall legal/ethical professional guidelines formaintainingconsumer confidentiality, adhering to HIPAA guidelines, protecting consumer rights, advocating on clients behalf, and assuring consumer safety.Comply withall local, state, and federal regulations as well as with Hope Solutions policies and procedures.Maintain knowledge of and compliance with Fair Housing regulations.UpdatetheAssistant Manager,Property & Support ServicesManager,Director of Property & Support Services,and the Finance department on financial mattersregardingmonies received and spentformaintenance, repair/rehabilitation, insurance claims, and reports.Attend all required meetings, including but not limitedtoSolutions staff meetings, Team meetings, consumer case conferences, andrequired training.Attend program development meetings asrequired.Interface and integrate efficiently with Hope Solutions management, service providers, and residents.Complete required personnel-related paperwork and complete expenditure reports for food supplies, petty cash expenses, and/or mileage ina timelyandaccuratemanner.On-call, after-hours, and backup work will berequired.Other duties as assigned. Work LocationClassification:Site-Based: Work is primarily performed at an assigned Hope Solutions location, withan on-site presence as the standard expectation to support program operations, clients, and team collaboration. This classification applies to GPA, East County, Hacienda, Lakeside, Pomona,El Portal Place, and key roles at Taylor Office such asthe Operations Manager and their direct reports.Work from home must be approved in advance by the Program Director or Manager.Written approval (email) isrequired.All new program employees are expected to work on-site for the first 90 calendar days. Any exception requires approval from the Program Director or Manager.Client-facing work may occur on-site or in the field, depending on the role and program needs, and may include appointments, sessions, engagements, support services, client-present coordination of community resources/services, and other direct service activities.This expectation may flex to accommodate operational needs, client availability, safety concerns, or urgent program priorities while still meeting performance expectations.Whenrequesting towork from home, the employee must make the request to their direct supervisor in advance. The request must include the requested date/hours,business reasons, and a work plan for the day. For urgent same-day situations, the employee must notify leadership as early as possible and follow directionsregardingwork-from-home approval, schedule adjustment, or use of leave time.When approved to work from home, employees mustmaintainconfidentiality, work from a professional/private environment, complete assigned tasks and documentation on time, and track time accurately. PositionQualifications:Knowledgeof andbelief in Housing First philosophy and strategies.Passion for anddemonstratedexperience successfully supporting vulnerable populations, especially homeless individuals with mental disabilities.Experience with and/or interest in handling light maintenance skills is strongly preferred.AA or AS degree inafield applicable to property/facilitymanagement and/orahigh school diploma plusaminimum of 3years' experiencein property/facilitymanagement.Bi-lingual in English/Spanish is a plus.Outstanding written and verbal communication skills.Computer proficiency in the use of Microsoft and database applications.Must haveanoperational vehicle, auto insurance, valid California drivers license, and be willing to drive for work.Must passLiveScanscreening and TB test.Salary contingent upon skill and experience. Physical Qualifications:Must be able to walk, climb stairs,and enter/exit the facility to manage the premises.Must be able to work in a desk setting for up to 8 hours at a time to manage resident and visitortraffic in and out of the premises.Office setting activities arerequired,such asreadingthefine print on documents and/or visitor identification,monitoringsecurity cameras,typing on a laptop/computer to respond to emails, enteringcase notes into a database,andcopying/faxingforms and documents on a copy machine.Occasionallymust be able to lift and carry objects weighing up to 25 pounds,including files, holiday gifts,and food donations.Ability to drive an automobile and transport oneself, including driving at night. Compensation & Benefits:Flexible, dynamic work environment.100% premium paid for employee Kaiser health and dental care.Matched 403b retirement savings.11 paid holidays, plus 3 floating holidays.Ability to accrue 2-4 weeks' vacation depending on tenure.Life insurance and Employee Assistance Program. We are an equal-opportunity employer. If you're a good fit, we want to meet you! * Please be advised that we are unable to provide sponsorship for this position. The nature of the work at Hope Solutions does not qualify us to support sponsorship. Only candidates authorized to work in the USA without the need for sponsorship will be considered.