Customer Service Representative

Line of Business: Service & Support | Pay Range: $46,880 – $57,820. Responsibilities Receive and process orders and maintain accurate transaction records. Communicate directly with truck drivers and customers, follow up on, and resolve order issues. Manage high‑volume calls and communications with truck drivers and plant personnel across 12 locations. Issue accurate tickets and process overweight permits daily. Enter customer and job data into JWS, coordinate deliveries with freight carriers, and provide order confirmations and status updates. Provide after‑hours or early‑morning shift coverage as needed, including during inclement weather. Shift Hours Monday – Friday 9:00AM – 5:00PM and rotational Saturdays 6:00AM – 12:00PM. Ability to work 4:00AM – 12:00PM as needed for vacation coverage. Qualifications Strong communication and interpersonal skills with a customer‑first mindset. Ability to manage multiple tasks in a fast‑paced environment. Proficiency in business systems and tools supporting customer service functions. Demonstrated problem‑solving capabilities and attention to detail. Commitment to teamwork, reliability, and continuous improvement. Spanish bilingual – required. Customer service or sales experience preferred. Professional telephone etiquette and strong communication skills. Proficiency in Windows‑based programs, JWS, and SAP systems. Knowledge of aggregates or construction materials helpful. High school diploma or equivalent; college degree or additional training preferred. Work Environment This role is based in an office setting within an aggregates operation and may require occasional visits to plant or site locations. The environment is collaborative, fast‑paced, and focused on delivering exceptional service to customers. Physical Demands Ability to sit or stand for extended periods while working at a computer or desk. Occasional walking on uneven surfaces during site visits. May require lifting or carrying office supplies or small packages (up to 25lb). Use of standard office equipment such as computers, phones, and printers. Benefits Hourly $24/hr DOE 401(k) retirement savings plan with automatic company contribution and matching contributions Medical, Dental, Vision, and Prescription Drug Benefits HSA, HRA, and FSA AD&D, Short‑Term and Long‑Term Disability Coverage, and Basic Life Insurance Paid Bonding Leave, 15 days Paid Vacation, 40 hours Paid Sick Leave, and 10 Paid Holidays Equal Opportunity Employer – Minority, Female, Veteran, Disabled. #J-18808-Ljbffr Heidelberg Materials US, Inc.