Front of House Manager

Jolie, New Orleans

Front of the House Manager What we are looking for:

Jolie is seeking a dedicated Front of the House manager to support our team and oversee the front of the house   all while ensuring exceptional guest experiences and operational excellence. Someone who is creative, financially savvy, positive, compassionate, and being driven by high standards. Is this you? Apply today!

Essential Functions and Duties:

The Front of the House Manager oversees front of the house operations, training and supervising staff, ensuring quality standards are met, collaborating with other departments within the bar/restaurant, and staying up-to-date with industry trends and innovations.

• Lead daily food and beverage operations, including opening and closing procedures, pre-shift meetings, floor coverage, side work, and shift transitions.
• Maintain a visible presence during service, anticipate operational needs, and take ownership of guest concerns and service recovery through resolution.
• Monitor labor, cash handling, comps and voids, inventory, breakage, and operating supplies to protect quality, accuracy, and profitability.
• Set the tone for the entire guest experience through initial in-person contact and door operations. FOH manager will work closely with venue management to ensure the restaurant maximizes each guest experience from beginning to end, and to increase seating opportunities at the Venue.
• Effectively communicate guest needs with FOH/BOH and management team
• Execution of daily reporting
• Greet and thank each guest with energy, enthusiasm, and humility
• Handle incoming and outgoing phone and electric communications on behalf of executive management in a timely and professional manner
• Interact with guests with positivity and composure in all circumstances
• Maintain knowledge and understanding of every item on the menu and answer guest questions with clarity and confidence, providing recommendations upon request

The perfect candidate is an effective and gracious communicator, reliable, willing to learn, and eager to provide excellent hospitality.

Minimum Qualifications:

• Minimum two years of food and beverage leadership experience in a high-volume, full-service bar, restaurant, hotel, or luxury hospitality environment preferred.
• Strong floor presence with demonstrated experience in service leadership, team development, organization, and problem-solving.
• Excellent communication and interpersonal skills, with the confidence to provide clear direction and timely feedback.
• Working knowledge of restaurant financials, labor management, inventory controls, cash handling, and point-of-sale procedures.
• Strong beverage knowledge, including wine, spirits, beer, and cocktails, is strongly preferred.
• Ability to manage multiple priorities and remain composed in a fast-paced hospitality environment.
• Experience with restaurant point-of-sale, scheduling, reservation, and guest service platforms preferred.
• Responsible alcohol service certification required or obtainable upon hire.
• Flexible availability, including evenings, weekends, and holidays, based on business needs.
• Assist in the achievement of financial goals while ensuring the integrity of the business
• Communicate with venue management daily

Physical Requirements: 

• Ability to multi-task
• Ability to perform essential job functions when working in a high business volume, fast-paced environment
• Ability to walk, stand, and/or bend continuously and for extended periods of time as required to perform essential job functions
• Able to work nights, weekends and holidays, and variable schedule, per the needs of the business
• Excellent verbal communication skills
• General knowledge of industry safety standards and procedure
• Comply with safety plan and standards as set forth in training material
• Ability to stand for extended periods of time
• Ability to lift and carry up to 50 pounds

Jolie is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where everyone is welcome and encouraged to succeed.

If an offer is extended for this position you will be required to undergo a comprehensive background check. This process may include verification of employment history, education credentials, criminal records, and other relevant information offered employment for this role will undergo a comprehensive background check. By applying for this position, you acknowledge and agree to the background check process as a condition of employment.