Receptionist

Job Title

Primary Job Functions:

• Cordially welcomes and receives patients and visitors upon arrival.
• Instruct patient regarding completion of forms.
• Records patient arrival on schedule while keeping appointments on schedule.
• Verify insurance, scan/copy insurance card, collect co-pay, provide receipt if necessary, and verify photo ID
• Enter updated patient demographic information
• At end of day, balance money, receipts and fee sheets
• Check reminder call report and follow up according to the protocol
• Scroll schedule for daily changes
• Practice appropriate charting methods
• Assist with resolving patient issues
• Will work with EMR (electronic medical records) to enter kiosk form and begin patient visit, and any other EMR duties assigned.

Secondary Job Functions:

• Call and/or send no show/cancellation letter to patient and/or primary care or referring physician.
• Assist co-workers with work, including working the dashboard reports in AthenaNet, recalls, medical records, assist with answering operator phone line, etc.
• Maintain proper functioning of office equipment
• Maintain updated magazines in lobby and exam rooms
• Disperse and send interoffice mail
• Open, dispense, and send all united states postal mail
• Maintains confidentiality of patient's personal and financial information utilizing HIPAA guidelines and regulations.
• Attends all office meetings or in-service as required.
• Any other tasks as requested by the physician, practice manager, human resource manager and/or the office supervisor2

Knowledge, Skills, and Abilities:

• Knowledge of medical terminology
• Ability to communicate with diversified levels of patients, staff members, external providers and/or agencies.
• Ability to organize work material and/or charts to ensure accuracy of patient records
• Knowledge of modern office procedures and methods including telephone communications, office systems, and record keeping
• Knowledge of modern business communication, including style and format of letters, memoranda, minutes, and reports
• Skill to use a personal computer and various software packages, including internet experience.
• Skill to use a multi-line telephone system.
• Ability to establish priorities, work independently, and proceed with objectives with little supervision
• Ability to handle and resolve problems
• Ability to maintain confidentiality regarding health and financial information.
• Neat appearance, professional demeanor and pleasant voice.
• Fluent in English

Credentials and Experience:

• Must have high school diploma or equivalent
• Prefer 2 years' experience working in a medical environment.

Special Requirements:

• Willingness to learn new tasks, be cross-trained within office, and be flexible with work load to help office flow, including assisting co-workers.
• Flexibility in working hours; willing to work occasional overtime.

Physical Demands:

• Applies the principles of body mechanics in lifting or moving charts, boxes, or equipment (occasional).
• Must be able to independently lift 25 pounds (occasional)
• Physical ability to retrieve and file records in a (6 to 7 shelf) file cabinet (frequent).
• Must be able to sit (frequent), stand (frequent), walk (frequent), stoop (frequent), bend over (frequent), and type on keyboard (frequent).
• Ability to communicate in person and by phone

Work Environment:

• Medical office requiring some contact with adult patients.

Hours:

7:30AM-4:00PM Monday-Friday

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.