Enterprise Contact Center Quality Director

$100k - $125k

Hiregy

Job Description
Job Description
Enterprise Contact Center Quality Director Title: Quality Assurance Manager
Location: Orlando, 32801- This position is onsite
Pay: $100K-$125K plus bonus
Type: Direct hire
Schedule: M-F, 8:00 AM to 5:00 PM EST
Job description:
Lead enterprise-wide quality assurance programs across technology platforms and customer service operations, establishing quality standards, performance metrics, and continuous improvement initiatives to drive operational excellence.
Manage end-to-end quality oversight for business systems and workflows, including testing strategies, defect management, process validation, data accuracy reviews, and vendor performance accountability.
Direct quality monitoring and performance evaluation programs for customer-facing teams, leveraging audits, scorecards, coaching insights, and trend analysis to improve service quality, compliance, and customer satisfaction.
Ensure adherence to regulatory, contractual, and industry compliance requirements by supporting audits, maintaining quality controls, managing risk assessments, and driving corrective action plans through resolution.
Partner with cross-functional stakeholders including Operations, Technology, Training, and Program Leadership to integrate quality requirements into projects, support organizational growth initiatives, and communicate quality performance through executive-level reporting.
Nice to have:
Bachelor's Degree
Six Sigma Belt
PMP (Project Management Certification)
Requirements:
Must have (3)+ years of enterprise leadership experience partnering with operations to develop quality programs , UAT , supporting software implementations, systems enhancements, and processes for back-office
Must have (7)+ years of experience in call center quality assurance
Experience with system integrations
Must be familiar with Agile/Scrum, SDLC testing, test management tools, call monitoring platforms
Must have data analysis experience in MS Excel, SQL, and/or BI tools
Must travel to other Florida locations
High school diploma or equivalent
Background check required
Not a Fit:
Candidates whose experience is primarily limited to call monitoring, quality scorecards, and agent coaching.
Software QA Engineers without operational quality leadership experience.

Vacancy posted 28 days ago

Similar jobs that could be interesting for youBased on the Enterprise Contact Center Quality Director in Orlando, FL vacancy

Contact Center Contract Director (Government)
$175k
...Job Description Job Description Job ID: 23591 – Contact Center Contract Director (Government) Location: Orlando, 32835 – This position is onsite... ..., automation initiatives, workforce optimization, and quality programs to improve performance and control costs....
Suggested
Contract work
Hiregy
Orlando, FL
9 days ago
Enterprise Logistics and Test Solutions Program Director
...save lives by accelerating mission readiness. THE WORKThe Director of Enterprise Logistics and Test Solutions (ELTS) leads a portfolio of programs... ...as a match. Should this match be identified you may be contacted for this and future openings.Ability to Work Remotely: Part...
Suggested
Part time
Work at office
Remote work
Worldwide
Flexible hours
Lockheed Martin
Orlando, FL
1 day ago
Contact Center Sales Manager
...design to create smarter, more connected experiences for guests, owners, and partners. We’re looking for a results-oriented Contact Center Sales Manager who will orchestrate daily call center operations and inspire a high-performing team to exceed production goals....
Suggested
Remote work
Vacatia
Orlando, FL
5 days ago
Remote Customer Care Center Team Supervisor
...is a Hybrid/Remote Role in the state of Utah The Customer Care Center Team Supervisor oversees and assists customer service employees... ...ensures they comply with company guidelines particularly related to quality of service Monitors or reviews calls, chats, emails or other...
Suggested
Work at office
Remote work
GrabJobs
Orlando, FL
19 hours ago
Center Medical Director
...Center Medical Director Community Medical Group is seeking an experienced, compassionate, and visionary Center Medical Director to join our... ...physicians and care teams, and ensuring the delivery of high-quality, patient-centered healthcare. This leadership position...
Suggested
Community Medical Group
Orlando, FL
19 hours ago
Director, Quality & Regulatory- Mergers & Acquisitions (M&A)
$181k - $288k
Job TitleDirector, Quality & Regulatory- Mergers & Acquisitions (M&A)Job DescriptionThe Director, Quality & Regulatory M&A is an enterprise Q&R leader for M&A activities and primary interface to deal teams, providing end-to-end leadership across the transaction lifecycle...
Full time
Work at office
Immediate start
Work visa
Relocation package
3 days per week
Philips
Orlando, FL
19 hours ago
Quality Supervisor
$65k - $75k
...Quality Supervisor Orlando, FL Unusual Machines is a U.S.-based drone and drone parts company focused on the small and First-Person... ...deep connection with the pilot community. We're expanding into enterprise and defense - bringing our obsessive attention to performance,...
Unusual Machines
Orlando, FL
2 days ago
Remote Manager, Quality Assurance, Customer Support
$147k
...and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new... ...and help shape a safer, simpler digital future. As the Manager, Quality Assurance within Customer Support, you will play a key role in...
Currently hiring
Local area
Immediate start
Remote work
Work from home
GrabJobs
Orlando, FL
3 days ago
Quality Manager
...innovation and storytelling. The Quality Assurance Manager recommends... ...This position reports to the Director of Project Execution.... ...entertainment and technology enterprise at the forefront of the global... ...application process, please contact us at 407.909.9350 and let us...
Local area
Worldwide
Falcon s Beyond Global
Orlando, FL
a month ago
Associate Center Director
Job Summary This position assists the Center leadership with managing daily donor center operations and ensures training compliance through... ..., CLIA, GMP), maintaining the highest production, safety, and quality standards. Host and support internal and external audits to...
Work at office
Local area
Immediate start
Worldwide
Flexible hours
Shift work
Weekend work
Afternoon shift
Octapharma-Plasma
Orlando, FL
2 days ago
Associate Center Clinical Director
...Associate Center Clinical Director We're unique. You should be, too. We're changing lives every day. For both our patients and our team... ...overall core model execution, including improving clinical quality, efficiency, outcomes, and clinician/patient satisfaction....
Work at office
ChenMed
Winter Park, FL
1 day ago
QA Automation Lead
$50 - $52 per hour
...test automation strategy, delivery, and innovation for complex enterprise applications. This is a client-facing, onshore leadership role... ...outcomes, influence stakeholders, and continuously improve quality engineering practices. The ideal candidate is a thought leader...
Contract work
Part time
Experis/Manpower Group
Orlando, FL
4 days ago
Production Service Center Manager
The Service Center Manager will report to the General Manager of Service Centers BCS North America (BCSNA) and is responsible for oversight... ...environment and the communities in which it exists; Develops quality strategies that drive process stability, quality assurance and...
For subcontractor
Arconic
Orlando, FL
3 days ago
Quality Manager
...including LEKTRO, JetAire, JetPower, AmpTekÔ, Jetway, and more.The Quality Manager is responsible for leading the Quality Management... ...QMS).Serve as the management representative and primary point of contact for internal and external ISO certification audits.Plan, execute...
Permanent employment
Full time
Oshkosh
Orlando, FL
3 days ago
Customer Care Supervisor
...ideal candidate must be able to multi-task in a fast-paced Call Center environment providing support where the primary objective is... ...to receive other benefits and privileges of employment. Please contact us to request accommodation. Job Info Job Identification...
Full time
Work at office
Flexible hours
Shift work
Night shift
Hilton Grand Vacations
Orlando, FL
3 days ago
Customer Care Manager
...levels, queue performance, call and email volumes, productivity, quality, and customer insights to balance workload, manage risk, and... .... 5+ years of experience in customer service, customer care, contact center, order management, operations, sales operations, healthcare...
Work at office
Local area
Work from home
CarepathRx
Lake Mary, FL
3 days ago
Manager, Client Support
...experience: 8 years 2-3 years of experience in a leadership role 4 years customer service‑related experience required preferably in a call center environment Minimum level of education or education/experience: Bachelors or equivalent work Physical Requirements Frequent sitting...
Work experience placement
Outcomes
Orlando, FL
10 hours ago
Data Center Project Manager *
...world. HDR is currently seeking a Data Center Project Manager to join one of the largest... ...career growth, the production of high-quality construction documents, client satisfaction... ...leads, other business groups, technical directors and marketing managers.Perform other...
Contract work
Work at office
Local area
HDR
Orlando, FL
4 days ago
Data Center Project Manager
Job Description We are seeking a Data Center Project Manager who is looking for an opportunity to grow and take on more responsibility... ...seek out exceptional talent and strive to deliver the highest quality of services to our clients. Whether you’re an experienced professional...
Work at office
Local area
Dewberry
Orlando, FL
3 days ago
Global Data Center Industry Sales Manager, Low Voltage System Drives
...you will be a part of transforming how AI factories and data centers are powered and enable the AI revolution. Your responsibility... ...the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at (***) ***-****. Protected Veterans...
Monday to Friday
ABB
Lake Mary, FL
2 days ago
QRM Support Manager - National Tax Quality Assurance (NTQA), Quality Risk
$93k - $191k
Position Summary The National Tax Quality Assurance (NTQA) QRM Support Team Manager is responsible for supporting the Deloitte... ...recruiting process, please direct your inquiries to the Global Call Center (GCC) at ****@*****.***. Recruiting tips...
Contract work
Work at office
Local area
Visa sponsorship
Deloitte
Lake Mary, FL
4 days ago
Quality Manager
...Description Job Summary: The Quality Manager is a key operations leader responsible for setting purpose, direction, and expectations for the Quality team, including Quality Control, Quality Assurance, Quality Technicians, and Quality Engineers. This role defines and executes...
Dmctools
Orlando, FL
1 day ago
Quality Control Manager
$90k - $120k
We are seeking a talented Quality Control Manager to join the SES Constructors LLC (SCL) team, a subsidiary of Bristol Bay Construction Holdings (BBCH). In this critical role, you’ll be responsible for managing daily preventive and corrective Quality Control activities...
Daily paid
Contract work
For contractors
For subcontractor
Work at office
Remote work
SES Companies
Orlando, FL
2 days ago
Quality Manager - U.S. & Mexico
...Overview The Quality Manager is responsible for overseeing and driving the quality management system for all concrete building product... ...quality and operational efficiency. Serve as the primary point of contact for customer quality concerns, complaints, and audits. Prepare...
Full time
Westlake Services
Orlando, FL
19 hours ago
Strategic Account Manager (Pharma as Client)
...the trusted strategic partner to brand directors, associate directors, and senior pharmaceutical... ...Lead regular business reviews, service quality calls, and performance discussions to... ...Qualifications Experience managing enterprise clients in a SaaS, technology-enabled services...
Full time
Temporary work
Local area
Immediate start
AssistRx
Orlando, FL
4 days ago
Quality Manager
...Job Title : Quality Manager Departments : Quality Reports To : President Job Class : Exempt (Salary) Pay Rate : Dependent upon experience Location: Orlando, FL Position Summary: This position is responsible for establishing...
Full time
Temporary work
Work at office
Mtron
Orlando, FL
2 days ago
Traveling Project Director- Aviation
...Traveling Project Director- Aviation Location: Atlanta, GA, US, 30339Springfield,... ...assessments and escalates various risks, such as quality or financial issues, to supervisor to... ...knowledge of MBE (Minority Business Enterprise), WBE (Women Owned Business Enterprise),...
For subcontractor
Night shift
JE Dunn Construction
Orlando, FL
2 days ago
Mission-Critical Data Center Project Manager
$105.23k - $184.14k
...CDM Smith is seeking an Industrial Project Manager for Data Centers to lead complex data center projects nationwide. Responsibilities include managing project scope, schedule, budget, and quality, while coordinating multi-disciplinary teams. Applicants should have a Bachelor...
CDM Smith
Orlando, FL
1 day ago
Manager, Strategic Account Manager - (Pharma as Client)
...PowerPoint, Project, Visio). Preferred Qualifications3+ years of people management or supervisory experience. Experience supporting enterprise-level pharmaceutical clients in a technology-enabled services environment. Key Competencies for Success Strategic thinking with...
Full time
Temporary work
Work at office
Local area
Immediate start
AssistRx
Orlando, FL
4 days ago
Director, Total Productive Maintenance (TPM) - (USA REMOTE)
$200k - $225k
...makes everything possible. The Director of Total Productive... ...closely with Manufacturing, Quality, Engineering, EHS, and Supply... ...will have the opportunity to: Enterprise TPM Strategy & Governance Provide... ...privileges of employment, please contact:(***) ***-**** or applyassistance...
Hourly pay
Full time
Remote work
Work from home
Flexible hours
Danaher Corporation
Orlando, FL
19 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Enterprise Contact Center Quality Director. Be the first to apply!