Assistant Manager/Duty Manager

Job Description WHAT’S THE JOB? Based at a world‑class Dexterra workforce accommodations facility, the Assistant Manager/Duty Manager is responsible for the overall operations, direction, and success of a rapidly growing workforce accommodations construction operation. The facility will launch at approximately 500 rooms and is expected to scale quickly up to 2,000 rooms. This role carries full site responsibility and requires a senior leader with demonstrated experience managing large, complex hospitality or accommodation environments. The Assistant Manager/Duty Manager provides strategic leadership and hands‑on project management across key service lines, including: Facilities maintenance Dining and food services Cleaning and housekeeping Laundry services The successful candidate will build, lead, and inspire a high‑performing, service‑driven team, ensuring operational excellence while maintaining a strong focus on safety, guest experience, and client satisfaction. This is a safety‑sensitive position and requires drug, alcohol, and fit‑to‑work testing as a condition of employment. KEY RESPONSIBILITIES Provide overall leadership and accountability for daily site operations and long‑term performance Ensure maximum client and guest satisfaction through consistent, high‑quality hospitality services Uphold and enforce Dexterra standards related to food quality, service consistency, cleanliness, and Health & Safety programs Lead and support hiring initiatives, onboarding, and performance management in collaboration with Human Resources Deliver financial oversight, including revenue forecasting, budget development, and cost control Develop and manage staffing plans and schedules aligned with client forecasts and operational demand Ensure profitability and financial discipline through strict adherence to approved budgets Provide clear direction and delegation to support smooth daily operations across all departments Act as the primary point of accountability for the client relationship and operational outcomes Qualifications WHO ARE WE LOOKING FOR? The ideal candidate brings senior‑level operational leadership experience and demonstrates a strong sense of ownership, accountability, and service excellence. You are someone who: Has 5-8 years of progressive hospitality or accommodations management experience, ideally in large‑scale hotels, resorts, workforce accommodations, or comparable environments Has held operational leadership roles with accountability for multiple service streams Possesses post‑secondary education in business, hospitality, or a related discipline Demonstrates strong financial acumen, including budgeting, forecasting, and revenue analysis Is highly proficient with Microsoft Office and experienced with hospitality or facilities management systems Exhibits a high degree of ownership, empathy, customer service, and responsiveness to guest and client needs Is comfortable operating in fast‑growth, high‑complexity environments and leading teams through scale‑up #J-18808-Ljbffr