Forward Deployed Engineering Leader

How You'll Spend Your Time Here Team Leadership & Scale Lead, develop, and grow a team of Forward Deployed Engineers at the Individual Contributor level (IC5) across Tier 1 and Tier 2 account coverage Establish team operating rhythm, performance standards, and career development frameworks Evolve FDE operating models, engagement playbooks, tooling, and documentation to support scale Manage a globally distributed team (70% India / 30% US) with consistent standards and an inclusive culture Customer Outcomes & Account Ownership Own post-sale technical delivery for Cohesity's Top 300 accounts — from complex deployments and Proof of Concept (POC)-to-production conversions to ongoing optimization Act as the senior technical escalation point for Tier 1 engagements; partner with Customer Success Managers (CSMs), Sales Engineers (SEs), and Strategic Technical Assistance Team (STAT) Centers of Excellence (CoEs) on at-risk accounts Drive time-to-production, deployment success rates, and POC conversion outcomes Ensure FDE engagement translates into measurable adoption, utilization, and renewal signals — grounded in customer outcomes, not activity metrics Represent the customer perspective internally by translating deployment friction and adoption blockers into actionable product feedback Technical Execution & Problem Solving Lead structured root cause analysis on deployment failures, misconfigurations, and adoption stalls; convert findings into reusable playbooks Assess customer infrastructure environments and prescribe Cohesity deployment patterns optimized for performance, resilience, and long-term manageability Identify and address both technical and organizational blockers impacting customer outcomes Drive accountability for reducing time-to-unblock across critical Tier 1 engagements Gross Revenue Retention (GRR) & Revenue Impact Influence Gross Revenue Retention by removing technical barriers that lead to churn in strategic accounts Partner with Customer Success (CS) and Finance to track FDE-driven retention and expansion impact Equip CSMs and renewal teams with proof-of-value artifacts, usage insights, and technical Return on Investment (ROI) narratives Cross-Functional Alignment Own and enforce high-quality technical handoffs from pre-sale Sales Engineer (SE) to FDE, including clear account context, risk assessment, and early success plans Align cross-functional teams around shared customer outcomes Maintain a structured view of product gaps and deployment friction; regularly present prioritized recommendations to Product and leadership Partner with Sales Engineering leadership to strengthen pre-to-post-sale continuity for complex accounts Act as a strategic partner to the Chief Strategy Officer (CSO) and Customer Success (CS) leadership on account prioritization, risk identification, and escalation strategy We’d Love to Talk to You If You Have Many of the Following Required Experience 10+ years in customer-facing technical roles (solutions engineering, FDE, professional services, or technical account management) 5+ years leading teams of senior engineers or technical specialists Proven ownership of complex, enterprise-scale deployments in production environments Experience leading distributed, global teams Deep familiarity with data protection, storage, cloud, or security platforms (e.g., Cohesity, Commvault, Rubrik, Veeam, NetApp) Demonstrated ability to influence GRR through technical delivery, with measurable impact Strong track record diagnosing and resolving complex, multi-system failures in production environments Experience acting as a trusted advisor to enterprise IT and security leaders (CISOs, VPs, Directors) Familiarity with modern cloud and AI infrastructure (Kubernetes, hybrid cloud, object storage, unstructured data systems) Ability to translate technical deployment status into business risk for executive stakeholders Leadership & Behavioral Attributes Customer-first mindset — defines success by customer outcomes and business impact Structured problem solver — applies repeatable approaches to complex failures Builder with scale mindset — able to create clarity, structure, and consistency in evolving environments Outcome-oriented — focuses on production impact vs. activity Strong executive presence — comfortable engaging C-level leaders internally and externally Deep field empathy — understands enterprise sales cycles and customer realities Highly effective at driving alignment without direct authority Strong bias for documentation and operational rigor Compensation Pay Range: $229,600.00 - $287,000.00 Benefits This position may also be eligible for bonus compensation, commission (if in a sales function), and/or equity grants. Additionally, full-time employees are eligible to participate in our comprehensive benefits framework, including health and wellness benefits, vacation, paid holidays and refresh days, 401(k) retirement plan, life and disability insurance coverages, and other benefits the Company may offer from time to time. Equal Employment Opportunity Statement Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. Data Privacy Notice for Job Candidates: For information on personal data processing, please see our Privacy Policy. In-Office Expectations: Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing. Interested candidates based outside of the designated areas are welcome to apply, provided they have the right to work in the job location. #J-18808-Ljbffr Cohesity