Consumer Bankruptcy Specialist I

Job Description

Job Description

Join a Trusted Industry Leader

National Bankruptcy Services (NBS), headquartered in Dallas, Texas, has been delivering innovative, compliant bankruptcy servicing solutions since 1999. We proudly support some of the nation's largest and most respected lenders by combining industry expertise with technology-driven solutions.

We're seeking a detail-oriented Consumer Bankruptcy Specialist I to join our growing team. In this role, you'll manage a portfolio of Chapter 7 bankruptcy accounts, review case documentation, prepare reaffirmation agreements, and work closely with clients, attorneys, and internal stakeholders to ensure timely and accurate case management.

What You'll Do

• Manage a portfolio of consumer bankruptcy accounts from referral through closure
• Conduct initial legal review and prioritization of new bankruptcy referrals
• Monitor court dockets and case activity to identify required attorney action
• Prepare and process reaffirmation agreements
• Track payment delinquencies and account status changes
• Request, review, and organize documents from courts and clients
• Communicate with attorneys, clients, vendors, and internal teams regarding assigned files
• Enter and maintain accurate information across multiple systems
• Provide customer support by handling approximately 5-10 inbound calls per day
• Ensure files are updated, compliant, and closed in a timely manner
• Support additional projects and responsibilities as assigned

What Makes You Successful

• Strong attention to detail and analytical skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced, high-volume environment
• Strong organizational and time-management abilities
• Comfortable learning and navigating multiple software platforms
• Customer-focused mindset with a commitment to service excellence

Required Qualifications:

• High school diploma or equivalent with 3-5 years of professional work experience
  • Bachelor's degree may be considered in lieu of experience
• At least 1 year of consumer bankruptcy and/or consumer lending experience

Physical Demands

• Work is performed in office setting
• Once fully trained, hybrid opportunity may become available

Why Join NBS?

At NBS, you'll be part of a collaborative team that plays a critical role in helping major financial institutions navigate complex bankruptcy processes. We invest in our employees' success and offer opportunities to develop industry expertise in a growing and stable field.

Benefits:

• Medical insurance plans designed to meet your needs
• Dental & Vision insurance
• Life & Disability insurance
• HSA
• FSA
• Paid time off
• Nine Paid Holidays