IT Manager/Director

We are looking for either a Senior Systems Engineer looking to jump into a director role, or a Director looking for a new role where he can focus on more technical projects. Will lead infrastructure operations and technology support. This role is 100% onsite in Worcester, MA and is suited for a hands-on leader who can guide day-to-day IT performance while shaping reliable, secure, and scalable systems across the organization. The ideal candidate brings strong technical depth across enterprise environments and a practical approach to maintaining hardware, networks, backup solutions, and core system configurations.Responsibilities:• Oversee daily IT operations to ensure stable performance of infrastructure, end-user systems, and core technology services across the organization.• Direct the administration of Active Directory, including user access, group policies, and overall directory health.• Manage backup and recovery processes to protect business data and support continuity in the event of system disruptions.• Lead the support and maintenance of Cisco-based networking environments, monitoring connectivity, security, and performance.• Coordinate installation, upgrades, and troubleshooting for computer hardware used by employees and operational teams.• Establish and maintain configuration management practices to improve consistency, control changes, and reduce system risk.• Partner with internal stakeholders to prioritize technology needs, resolve escalated issues, and align IT services with business goals.• Evaluate infrastructure performance and recommend improvements that strengthen reliability, security, and operational efficiency.