Administrative Assistant - Customer Support - Bainbridge

Administrative Assistant – Customer Support - BainbridgeExplore this IGS role based in Bainbridge, New York. Review the responsibilities and compensation below, then submit your interest for our hiring team to review.Department Administration Location Bainbridge, NY Job Type Full Time Experience Prior administrative or office experience required Compensation $23–$30/hourAdministrative Assistant – Customer SupportAbout IGSIntelligent Green Solutions (IGS) is a growing leader in advanced heat pump and HVAC systems, delivering energy-efficient solutions for residential and commercial customers across the region. We're helping households and businesses move to cleaner, smarter heating and cooling — and we're doing it with a team that genuinely cares about the work and each other. If you want your day-to-day to add up to something bigger, this is a good place to be.About the RoleWe're looking for a detail-oriented Administrative Assistant to be the organizational anchor of our Bainbridge office. This is a full-time, on-site role with a start time between 7:00 and 8:00 AM.You'll be the friendly, reliable point of contact our customers interact with throughout their project — keeping them informed, answering their questions, and making sure nothing falls through the cracks. You'll work closely with our technical support team, our financing partners, and the wider IGS crew. If you like variety, solving problems, and being the person who keeps things running, you'll fit right in.What You'll DoServe as a first point of contact for customers: answer incoming calls, emails, and inquiries professionally and warmlyKeep customers updated throughout the installation process, sharing clear progress updates on their projectsBridge communication between our technical support team and customers during the troubleshooting processHelp customers get pre-qualified with our financing partners and support them through the related documentationKeep customer data accurate and up to date in our Odoo ERP/CRM systemScan and manage incoming mailKeep an eye on the office itself — flag anything that needs attention, supplies that are running low, or issues that should be addressedWhat We're Looking ForPrior administrative or office experience (required)Exceptional attention to detail and strong organizational skillsExcellent written and verbal communication skills — you're comfortable on the phone and in writingComfort working on a computer and learning ERP/CRM software (experience with Odoo, Salesforce, NetSuite, or similar is a plus)Willingness and ability to learn our financing partners' processes and requirementsAbility to work on-site in Bainbridge, NY with a start time between 7:00 and 8:00 AMNice to HaveExperience with a CRM or ERP systemBackground in construction, trades, field services, logistics, or a similar operational environmentExperience supporting customers through a multi-step process (financing, applications, project coordination)Compensation & Benefits$23.00 – $30.00 per hour, depending on experience. Benefits include an employer-sponsored 401(k) with company matching, paid time off (PTO), and an employee referral program. Additional benefits details are provided during the interview process.Why IGSBe part of a fast-growing company in the clean-energy and green-technology spaceWork with an enthusiastic, supportive team that takes pride in the workA role with real variety and ownership — no two days are quite the sameThe chance to grow with a company that's expanding across the region