Seasonal Customer Care Agent

Who we are:
ITRCC is dedicated to delivering outstanding customer service focused on safety and built around our core values: Customer Service, Respect, Excellence, Stewardship, and Teamwork. Spanning 157 miles, across northern Indiana, ITRCC implements our core values to offer a safer and more efficient way of commuting.
Why we’re different: ITRCC’s efficiency relies on our team members; at the ITRCC you won’t just be part of a company, you will be part of a family who respects their members and strives to cultivate sustainability. We are actively involved in the community and care for the wellbeing of our team members.

Summary:

• Provide customer support to ITRCC patrons through multiple channels of communication. At ITRCC we have an open office concept where you will be working alongside other members of the administrative team. Your primary role will be to assist customers in managing their accounts.

Relationships:

• Internal and external ITRCC customers

• Customer Care Assistant Manager

• Customer Care Lead

Responsibilities:

• Performs all tasks safely, complies with all internal and external safety requirements, supports ITRCC safety culture, attends all safety trainings and completes all compliance trainings as required by ITRCC.

• Upholds ITRCC’s core values: Customer Service, Respect, Excellence, Stewardship and Teamwork (CREST).

• Provides fast, friendly, and accurate information and assistance to all external and internal ITRCC customers via telephone, email, U.S. mail, and in person.

• Handles all customer interactions within an average of five minutes.

• Assigns proper disposition codes to customer interactions.

• Accurately enters data into customer accounts while ensuring PCI security standards.

• Utilizes multi-channel communication software to interact with customers.

• Performs other duties as required.

• Regular reliable attendance.

Qualifications:

• High school diploma/GED

• Ability to type with speed and accuracy.

• Ability to communicate with others under stressful conditions.

• Ability to use common sense in making instant decisions.

• Ability to remember minute details.

• 1-2 years experience in customer service industry

• Must pass criminal background check.

Working Conditions:

• Frequent standing and sitting

• Frequent talking and hearing

• Light physical effort

• Heavy phone and computer usage

• Fast paced environment