Mobile Veterinary Supervisor-VIP Petcare

Mobile Veterinary Supervisor-VIP Petcare

Overall Job Summary: This is a dynamic, hands-on role perfect for those who thrive in fast-paced environments and want to grow in a leadership capacity while working directly with animals and the public. This position reports into the VIP Petcare team. Essential Duties and Responsibilities (Min 5%):

• Oversee non-medical aspects of mobile clinic operations, ensuring a safe, efficient, and organized clinic experience.
• Accurately document pet health information, services provided, and behavioral notes in our clinic systems.
• Support the pet parent journeyreview discharge instructions, handle payments, and label and dispense medications.
• Safely restrain pets during routine wellness services such as vaccinations, microchipping, and nail trims.
• Share responsibility for driving the mobile clinic van, including setup and breakdown at each location.
• Keep the clinic clean and compliant by disinfecting surfaces and equipment after each patient.
• Serve as a mentor and leader to Veterinary Clinic Assistants by providing guidance, coaching, and performance feedback.
• Educate pet parents on the benefits of preventive care and recommend services and products based on their pets' needs.
• Track and manage inventory levels, vaccine expiration dates, and restocking of products and supplies.
• Ensure adherence to safety protocols and represent PetIQ's mission and values with professionalism.
• Actively participate in scheduled leadership check-ins to support ongoing training and development.
• Help achieve performance goals related to clinic productivity, product recommendations, and customer satisfaction.
• Oversee clinic flow and team coordination in the field.
• Provide real-time support and mentorship to team members.
• Participate directly in clinic setup, pet handling, and customer interactions.
• Maintain consistent standards of cleanliness, safety, and professionalism.

Required Qualifications:

• Experience: Previous leadership or supervisory experience, ideally in veterinary, retail, or mobile service environments. Customer service or sales experience, especially in fast-paced settings.
• Education: High School Diploma or equivalent is required. Any suitable combination of education and experience will be considered.
• Professional Certifications: Valid Driver's License is required.

Preferred knowledge, skills or abilities:

• Valid driver's license and willingness to drive a company vehicle to and from clinic locations.
• Strong communication skills, a professional demeanor, and a dependable attitude.
• Familiarity with tablets, iPads, and digital tools (e.g., Bluetooth devices, inventory systems).
• Ability to train and motivate others while staying organized and adaptable.
• Confidence in engaging with pet parents and recommending services based on pet lifestyle and health needs.

Working Conditions:

• Exposure to cats and dogs of all sizes, breeds, and temperaments.
• Must be able to work for prolonged periods of time in the field, including 1214-hour days.

Physical Requirements:

• Sitting
• Standing (not walking)
• Walking
• Kneeling/Stooping/Bending
• Ability to drive or operate a vehicle for business needs.
• Ability to occasionally lift or reach overhead

Disclaimer: This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/her supervisor.