Customer Service Coordinator II

Coordinator-Customer Service

The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills.

Minimum Qualifications

Minimum Education High School Diploma or GED

Minimum Experience One (1) year of experience in a physician practice or clinic

Minimum Licensure, Registration, Certification

Desired Qualifications

Desired Education Collegiate or medical trade completion. Associates Degree

Desired Experience

Desired Licensure, Registration, Certification