Warehouse Manager

About Fetch Fetch is a venture-backed company redefining multifamily living through four core services: Package Delivery, Valet Trash, Fetch Market, and Fetch Storage. From secure, direct-to-door package delivery to community-wide valet trash pickup, grocery essentials through Fetch Market, and flexible storage solutions, Fetch streamlines operations for property teams while creating unmatched convenience for residents. Operating nationwide with rapid growth ahead, we combine logistics, technology, and hospitality to shape the future of multifamily living. Our Opportunity Fetch is looking for a Warehouse Manager to lead operations in your market and bring Fetch's services to life for residents and property teams. Our Operations team is the driving force behind everything we do — and we're looking for logistics leaders with a passion for process, organizational excellence, and the ability to build and develop teams that deliver superior resident experiences. As a Warehouse Manager, you will own the full package fulfillment operation at your site, lead and develop a team of drivers, associates, and supervisors, and serve as the operational backbone of your market. You will be expected to operate with a high degree of autonomy, owning your site's performance, culture, and outcomes. At Fetch, our leaders shape the culture and experience of our teams, residents, and clients — we're looking for Warehouse Managers who align with our core values and lead by example every day. Our Values People Taking Care of People - We prioritize the safety of our team members while passionately developing our teams to reach their highest potential. Enjoy the Journey - While embracing constant change and the hard work ahead, we maintain our identity by finding joy in the journey and pausing to celebrate how far we’ve climbed. Deliver Value - By aligning our business model with profitability and growth, we remain focused on delivering consistent, high-quality results for our clients, team members, partners, and investors. Growth Mindset - Driven by a mantra of continuous improvement, we embrace physical expansion, creative solutions, and the lessons learned from bold risks to remain innovative. Cultivate Fans - We are dedicated to exceeding expectations through authentic and responsible service that earns the trust and advocacy of our customers and team members. Responsibilities Manage multi-site warehouse operations across 1–3 facilities, including labor planning, staffing coordination, operational execution, and service performance Serve as the direct people manager for warehouse supervisors and hourly staff, including performance management, coaching, and employment decisions in partnership with HR. Review and approve timesheets, punch changes, overtime, and lunch compliance daily, owning site attendance accountability by monitoring patterns and addressing issues accordingly Train, assess, coach, and develop warehouse staff including drivers, associates, and supervisors through ongoing performance management and leadership development Create, model, and drive a culture of safety and wellbeing at your site — going beyond compliance with company policies, safety procedures, OSHA regulations, and security standards to build an environment where every team member works safely every day Serve as a self-sufficient problem solver and on-site owner in an environment where support teams are not always present, wearing multiple hats and driving day‑to‑day execution while partnering with remote teams across a broader network Conduct daily team stand‑ups with warehouse associates and delivery drivers covering stretching, SLA performance, delivery behavior review, and vehicle inspection accountability Leverage operational reporting tools to track site performance against key metrics including over‑the‑road, under‑the‑roof, and same‑day SLA attainment and drive data‑informed decisions Coordinate and optimize delivery operations including route efficiency, bulk scheduled deliveries, and rush or special delivery requests Manage inventory accuracy daily through the Fetch platform, maintaining our location audit cadence Coordinate operational relationships with independent contractors in partnership with Compliance and Partner Support teams, including onboarding, dispatching, engagement tracking, and block schedule management Manage access control across multifamily communities, ensuring proper key and fob chain of custody through sign‑in/sign‑out and reconciliation processes; maintain access compliance and promptly report any lost or missing access devices to protect operational integrity Oversee the operational readiness of Fetch delivery vehicles through fleet inspections, maintenance coordination, and active management of open vehicle issues and service reminders via the fleet management platform; document and action all findings Conduct monthly ride‑along evaluations with non‑exempt employees to assess delivery performance, safe driving behaviors, and service execution; document findings and deliver structured coaching and feedback following each observation Support other Fetch business lines through labor coordination, contractor onboarding, and operational planning Lead operational improvement initiatives and cross‑functional discussions focused on continuous improvement and scalability Partner closely with Customer Experience and Client Success teams to improve processes, resolve escalated issues, and enhance the resident experience Partner with Human Resources to address employee relations matters, performance concerns, workplace investigations, and corrective action while maintaining a fair and consistent employee experience. Qualifications Demonstrated ability to lead, develop, and hold accountable a team that includes supervisors, hourly associates, and independent contractors 3+ years of prior people leadership experience, including coaching, performance management, employee development, and accountability of frontline teams and/or leaders in an operations or warehouse management role, preferably in last‑mile delivery, logistics, or a high‑growth startup environment; a Bachelor’s degree in Business, Logistics, Supply Chain, or a related field is preferred but an equivalent combination of education and experience will be considered Demonstrated experience managing to operational metrics and using performance data to identify trends, drive accountability, and improve outcomes Experience managing labor planning, scheduling, and workforce allocation across fluctuating volume demands Prior experience working with independent contractor or 1099 driver relationships in a last‑mile, gig, or delivery network environment strongly preferred Proven ability to work independently, make sound decisions quickly, and manage site operations without direct oversight in a fast‑paced, high‑pressure environment Clear and concise written and verbal communication skills with the ability to translate operational challenges into actionable direction for both frontline teams and leadership Comfortable navigating multiple operational platforms including warehouse management, fleet management, HR, and customer service systems; ability to learn and maximize proprietary tools quickly Passionate about service excellence and operational rigor, with a consistent focus on delivering an outstanding experience for residents and clients Familiarity with Lean, Kaizen, continuous improvement, or process standardization methodologies is a plus Must be able to lift 50+ pounds and stand or walk for the duration of a shift in a non‑climate‑controlled warehouse environment Valid driver's license; clean driving record in accordance with Fetch’s company policy This position typically follows a Monday–Friday schedule; hours and days may shift based on business needs, including occasional evenings, weekends, and peak season What We Offer Competitive Compensation – Your expertise and impact are recognized and rewarded Annual Compensation Reviews – Your growth and contributions are evaluated and rewarded on a consistent cadence Comprehensive Benefits Package – Medical, Dental, Vision, and Life Insurance coverage for you and your family Plan for Your Future – 401(k) plus AD&D, Short-Term, and Long-Term Disability coverage Flexible PTO – Take the time you need to recharge and bring your best self to work Invest in Your Growth – Access to leadership development resources and a clear path forward as Fetch scales Mileage Reimbursement – Multi‑site managers are reimbursed for travel between facilities Work That Makes an Impact – Help shape the future of our operations, teams, and growth Fetch is an equal opportunity employer, all applicants will be considered without discrimination on the basis of race, religion, national origin, age, sex, marital status, disabilities, gender identity or expression, sexual orientation, veteran status or any other characteristics protected by law. #J-18808-Ljbffr