Service Technician (Level II)

Job Description

Job Description

Role Overview

At Lark Overland, we sell a variety of truck campers, predominately Scout Campers, and offer exceptional service and custom upgrades to outfit our customers with the perfect (and functional) adventure rigs. We are looking for a skilled, hands-on Service Technician (Level II) to join our team.

In this role, you will be a mechanical and electrical force behind our custom builds—tackling everything from 12V/110V mobile electrical integrations and custom cabinetry to suspension upgrades and regular camper maintenance. Because we run a lean, all-hands-on-deck shop, you will also occasionally step into the camper showroom to assist fellow outdoor enthusiasts, and even hit the road to represent Lark at industry events like Overland Expo East.

As we prepare to move into a brand-new, expanded shop space before the end of the year, this is an incredible opportunity for an ambitious technician who wants to grow with us and potentially step into a Service Manager role. We value hard work, inclusivity, and a shared passion for overlanding. If you are looking for a workplace that invests in your growth, offers flexible time off, and a fun work environment—we would love to meet you.

Role Responsibilities
The Service Technician’s primary focus involves:

• Installing camper upgrades and customizations (i.e. battery systems, AC units, custom cabinetry, etc.).
• Servicing campers for regular maintenance and repairs.
• Implementing automotive upgrades such as lift kits, after-market seat replacements, and more.

In addition to handling service work, the Service Technician is also able to flex and:

• Support the front of house retail shop as needed. 
• Answer customer questions knowledgeably about our campers and gear offered.
• Process sales in the retail shop
• Provide a friendly and positive experience for all customers. 
• Maintain an organized and clean workspace in the service area
• Represent Lark Overland at expos, such as Overland Expo East. This will require occasional travel. 

Minimum Qualifications for joining the Lark Crew in any role

• Passion for the outdoors, camping, and/or overland travel
• Inclusive mindset: as it should be in the outdoors, everyone is welcome at Lark Overland
• Strong interpersonal skills: friendly, good communication skills, eager to help customers & co-workers
• Strong willingness to learn about the overland industry
• Dependable – shows up on time, trustworthy, follows through on commitments
• Valid driver’s license and reliable transportation
• Able to work: Tues-Fri 9am-5pm (some flexibility available and hours may change)

Additional Minimum Qualifications specifically for the Service Tech (Level II) role

• Ability to lift at least 50 lbs and perform physical work throughout the entire workday
• Mechanical/automotive/carpentry aptitude and experience.
• Comfortable with and knowledgeable about using power tools.
• Strong understanding of mobile electrical systems and experience wiring 12V and 110V electrical systems for vehicle-based accessories, camper upgrades, RVs, or marine applications.

Bonus Qualifications (not required, but nice to have!)

• Familiarity with service shop operations and a desire to grow into a Service Manager position as our department expands.
• Forklift experience and certification
• Own a truck (useful for transporting campers to and from shows/expos)

Compensation, Benefits & Perks

• Starting pay (level II) $24-$30 per hour depending on experience
• 12-15 days paid time off per year on an accrual basis
• Paid holidays
• Flexible unpaid time off (one of our employees’ favorite perks)
• Opportunity for growth into leadership roles as the business grows
• Kid & dog-friendly shop (as long as your kids/dogs are friendly)
• Free snacks and occasional team meals
• Significant discounts on automotive and overlanding products
  

Note: We are currently exploring providing medical, dental, and vision insurance, as well as other benefits. These may be available for employees before the end of the year.