Store Manager

Store Manager

Victra is the largest Verizon Authorized Retailer in the United States. As a Store Manager, you shape our guest experience. By coaching your team, you help them give their best to Every Guest, Every Time. Our Store Managers exceed both store and personal sales targets. With our paid training, we give you the tools to embrace and take ownership of your store. You will develop your sales consultants and help them learn what it means to win at Victra.

You will have an elevated level of accountability for all retail store functions and for communicating and implementing the company vision by directing the day-to-day activities of the entire store staff. You will be driving for high-performance results within a fast-paced sales environment, focusing on optimizing customer and employee experience. You will also complete training courses and attend weekly sales leadership calls. You will drive our business forward by always motivating your team to do their best in every guest interaction. This is an hourly role.

On a typical day, you will take care of your guests and confirm that your coworkers have what they need. You will lead by example on the sales floor. Your interactions with customers will show your coworkers how it is done. You will coach them one on one and motivate them to reach the next level of performance. You take personal ownership of the store's sales strategy and results — they are a direct reflection of your leadership. You will also be responsible for daily operational tasks and maintaining brand compliance.

Key Responsibilities include Talent Management, Results Driven, Customer Focus, Relationship Building, Change Management, Strategic Thinking, and Inspirational Leadership.

What We Are Looking For includes a background in customer service within the retail, restaurant, or wireless industry preferred, 1-2 years of experience in Customer Service or leadership role, Management experience in a commission-based sales environment, Proven history of achieving challenging team and individual sales goals, Balanced multiple opposing priorities in a multifaceted environment, Set goals, evaluated performance, and developed a high performing team, Basic interview skills and enhanced staffing knowledge, High school diploma or GED, One or more years of customer service, preferably in a retail or sales environment, Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods, At least 18 years of age, Legally authorized to work in the United States.

What We Offer includes Paid Training, Premium Health, Dental, and Vision Insurance, Paid Maternity Leave, 401K Match, Tuition Reimbursement, 50% off Verizon Service, Referral Bonus, Frequent Contests, Real career pathing — Victra has won Comparably's Best Career Growth award multiple years running and ranked #17 on Comparably's 2026 Best Sales Teams list, both based entirely on employee feedback.

Compensation includes a base pay of $16.00 per hour with a targeted #All_In pay of $22.47 per hour, combining a base hourly rate, uncapped commission, and a monthly store bonus based on your store's attainment level. Add in frequent contests and incentives throughout the year, and top performers have real, uncapped earning potential that stacks up against any hourly leadership role in wireless retail. We provide paid training.

Equal Employment Opportunity: We are proud to be an Equal Employment Opportunity Employer — and we celebrate our employees' differences. We do not discriminate on the basis of race, color, age, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender (including gender identity, gender expression, and transgender), marital status, sexual orientation, sex stereotype, national origin, ancestry, citizenship, military or veteran status, physical or mental disability, and genetic information. Different makes us better.