Payment Operations Specialist

Operations Specialist

BuyMax Alliance, an affiliate of Authority Brands Inc. is a member organization that provides national buying power to our network of more than 1,200 independent contractors in the home services industry throughout North America.

Authority Brands is seeking an organized and detail-oriented Operations Specialist to support our growing Payments Division. This entry-level role is ideal for someone with 12 years of experience in payment processing and/or consumer financing support. The Operations Specialist will assist in day-to-day operations, support desk activities, merchant onboarding, and data entry tasks related to both payment processing and financing workflows.

This is an exciting opportunity for an early-career professional looking to grow their skill set and gain exposure to financial operations in a fast-paced, service-oriented environment.

Key Responsibilities

• Serve as a first-line resource on the Payments Support Desk for merchant and franchisee inquiries
• Assist with onboarding support for merchants enrolling in consumer financing and payment processing platforms
• Monitor, log, and track support tickets using internal CRM and ticketing systems
• Escalate issues appropriately while ensuring clear and timely communication to internal teams and franchisees
• Perform basic data entry and integrity checks related to payment processing setup and consumer financing submissions
• Support report generation and status updates for team leads and management
• Collaborate cross-functionally with operations, IT, and support partners to ensure smooth execution of daily tasks
• Stay current on updates to payment systems, lender portals, and internal procedures

Qualifications

• 12 years of experience in payment processing, customer support, or consumer financing
• Familiarity with ticketing systems, CRM tools, and digital support workflows
• Strong attention to detail and ability to manage multiple tasks in a deadline-driven environment
• Effective communication skills, both verbal and written
• Problem-solving mindset and a desire to learn and grow within the role
• Proficiency in Microsoft Office (especially Excel and Outlook)
• High school diploma or equivalent required; associate or bachelor's degree preferred

Preferred Qualifications

• Experience supporting franchise-based operations or field service businesses
• Exposure to merchant onboarding processes or lender application platforms
• Interest in fintech or financial services

We believe our greatest assets are our employees, we offer competitive salaries and a full benefits package to include, PTO, paid holidays, 401(k) and more.

Authority Brands Inc. conducts drug screens and background checks on applicants who accept employment offers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions however we do not sponsor Visa's at this time.

Authority Brands Inc. is an Equal Opportunity Employer