Patient Navigator

Pinnacle Fertility is a leader in physician‑centric fertility care, supporting high‑performing fertility clinics and comprehensive service providers nationwide. About the Role The Patient Navigator is an integral part of a fertility patient’s journey toward becoming a parent. If you are customer‑service minded, compassionate, and enjoy a fast‑paced environment with a variety of duties, then this role is for you. The Patient Navigator will engage with patients throughout their journey while working closely with a multidisciplinary team to provide excellent patient care. We are seeking a Patient Navigator for Pinnacle Fertility – California , located in Los Angeles, CA . This is a full‑time, on‑site position working Monday—Friday 8:00 AM–4:30 PM, with some holidays required. Key Responsibilities Serve as the primary point of contact for patients, guiding them through their treatment plan and providing education on procedures, testing, and follow‑up care. Coordinate and schedule patient appointments, tests, and referrals to ensure a smooth continuum of care. Assist patients with understanding their medical care, insurance coverage, and available financial resources. Communicate with healthcare providers, clinical staff, and administrative teams to ensure seamless patient care coordination. Maintain accurate and up‑to‑date patient records, including documentation of interactions and care plans in the electronic medical record (EMR) system. Provide emotional support and resources to patients and their families, addressing any concerns or barriers to care. Participate in team meetings, case conferences, and quality improvement initiatives to enhance patient care delivery. Educate patients on treatment protocols, self‑care strategies, and medication usage. Track patient progress, follow up on missed appointments, and ensure compliance with treatment plans. Advocate for patients’ needs and help resolve any issues or barriers to care. Assist with after‑hours call coverage on a rotating schedule, ensuring patient needs are addressed appropriately. Other duties and projects as assigned. Position Requirements Education: High school diploma required. Bachelor's degree preferred. Experience: Minimum of 2 years of experience in a clinical healthcare setting, including patient care coordination, patient navigation, or case management. Skills: Strong knowledge of healthcare systems, insurance processes, and patient advocacy. Excellent communication, organizational, and problem‑solving skills. Proficiency in using electronic medical records (EMR) and other healthcare software. Bilingual skills are a plus. Compensation & Benefits Hourly Rate: $26.00 – $30.00 per hour (final offers based on experience, skills, and qualifications). Benefits: Comprehensive healthcare, dental, life, and vision insurance; generous paid time off (PTO); paid holidays; and a retirement savings program. Diversity & Inclusivity At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are an equal‑opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr