Assistant District Manager

Benefits:

Training & development

Bonus based on performance

Employee discounts

The Seasonal Assistant District Manager (ADM) is responsible to help the business from the ground up providing real business leadership development and experience as well as deep understanding of critical components of business success (recruitment/retention strategies, marketing, employee development, operations, training, profitability, team leadership). This position manages the day-to-day activities of seasonal team members assigned to approximately six (6) or more stores and/or kiosk locations. This role has access to and regularly requires working with information of a sensitive, highly confidential nature, and dealing with diverse matters which require a working knowledge of the business.

This is a full-time seasonal role with a start date of September 01, 2026, or earlier, and an anticipated end date of April 25, 2027. Possibly leading to year around.

What you'll do here: Major responsibilities of the position are listed below. Other duties, assignments and specific projects may be assigned at the discretion of executive management.

Responsible for multi-unit retail locations in the assigned district and will work in tandem with the District Manager to strategically manage district operations to maximize efficiency, increase revenue and profitability.

Leads recruiting efforts, the interviewing process of seasonal employees and drives the tax education process and flow of teams, including the transition to hire process.

Monitors employee performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors, or problems, while partnering with Human Resources on training, development, complaints, and any employee relations issues.

Ensures all assigned locations meet company standards including but not limited to: office set up, buildouts and breakdown, technology set up, telecommunications, office supplies and facilities maintenance. Maintains relationships with property managers and landlords, works with District Manager on necessary corrective actions.

Continuously builds the business by retaining existing clients, attracting new clients, and creating positive brand awareness.

Resolves client complaints or answers client questions regarding policies and procedures.

Provides employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

Monitors P&L performance and holds/voids/rejects, discount reports and productivity reports for assigned store group. Also responsible for meeting all assigned district goals including, but not limited to revenue, cash control and tax return count in assigned area.

Skills you’ll bring for success:

Associate degree or equivalent related business experience. Course of study in management or in tax preparation and/or accounting preferred but not required.

2 years previous management or supervisory experience required with a passion for leading and inspiring others.

Entrepreneurial spirit that inspires out of the box thinking to impact business results.

Tax knowledge preferred.

Strong communication, interpersonal, organizational, and client service skills.

Must possess reliable transportation, insurance, and a driver’s license in good standing.

Proficiency with a variety of computer software applications such as electronic mail, internet browser, online time-tracking, Word, and Excel preferred.

Knowledge in accounting or tax preparation software is preferred.

Ability to sustain energy and remain available to subordinates during season including evenings and weekends.

Ability to work under pressure, in a fast-paced working environment.

PTIN Certification: Yes

By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee’s job application process is specific to that franchisee and will not be communicated to any other entity.