Application Development Senior Advisor- Hybrid

Overview Cigna-Evernorth Services Inc. seeks an Application Development Senior Advisor for the Raleigh, NC location to play a pivotal role in ensuring the stability, performance, and reliability of mission-critical applications in a production environment. Responsibilities Manage support operations, lead incident resolution efforts, and drive improvements in production support processes. Work cross-functionally with engineering, infrastructure, DevOps, and business teams, while mentoring support engineers and overseeing operational readiness for deployments. Use AWS Cloud to provide technical and managerial leadership to production support operations; interact with business users and participate in Agile processes and ownership of application support KPIs. Help lead the resolution of incidents, document root causes, and guide the support team in delivering consistent, reliable production support services. Lead and coordinate daily production support operations, ensuring high availability of key applications. Serve as the primary escalation point for high-severity (P1/P2) incidents, leading resolution and post-mortem efforts. Provide technical and managerial leadership to the application support team. Coordinate and participate in scrum and stakeholder meetings, providing updates and prioritizing critical incidents. Review and track team deliverables and provide regular status reports to stakeholders. Manage client escalations and coordinate resolution efforts with upstream/downstream application teams. Deliver Level 2 support for AWS-hosted applications by identifying and resolving technical issues. Conduct daily health checks, application monitoring, and AWS Batch job triaging. Monitor CloudWatch dashboards, setting alarms, and investigating anomalies or failures. Simulate and reproduce issues in lower environments and provide validated resolution. Maintain and update issue logs, provide reconciliation reports, and document permanent fixes. Participate in client calls, feedback gathering, and simulation of business-critical issues. Support the client in user story and EPIC discussions and provide feedback for feature improvements. Communicate production status and issues clearly with technical and non-technical stakeholders. Identify opportunities to automate repetitive support tasks and improve observability. May be asked to supervise a small team of software engineers. Hybrid work schedule. Qualifications Bachelor’s degree in Computer Science, Electronics Engineering, or related field and 5 years of experience in any Senior/Lead application support role in the healthcare domain. Master’s degree and 3 years of experience will be accepted. Experience with: AWS; Docker; Kubernetes; Amazon EKS. ITIL including incident management, change management, CMDB management, and service request fulfillment. Architecting and supporting distributed event-driven systems across AWS services including computation, messaging, orchestration, and data platforms. Cloud-native observability using CloudWatch; Incident Diagnostics using Dynatrace. Cross component failure analysis using Splunk. API ecosystems, asynchronous workflows, large-scale batch process, and data handling in DynamoDB and OpenSearch. Programming in Python and modern API frameworks with CI/CD and DevOps automation; FastAPI; Flask. Navigating complex incident, change, and release management processes within an Agile environment. Collaborating with diverse technical and business stakeholders across large-scale cloud systems. HIPAA Transactions; Edifecs System. If applicable, work-from-home arrangements require internet speeds of at least 10 Mbps download / 5 Mbps upload. Additional Information Accommodation requests: View email address on click.appcast.io (dedicated inbox for accommodation requests; not for application updates or resumes). This position is subject to applicable equal employment opportunity laws and does not consider non-job-related attributes in hiring decisions. #J-18808-Ljbffr Cigna Health and Life Insurance Company