Geek Squad Agent (Retail Store)

As a Geek Squad Agent, you’ll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We’ll provide the training and resources you need to assess customers’ needs, perform basic services and partner with other agents as needed on more complex repairs. If family and friends go to you with their tech questions, this might be the perfect role for you. What you’ll do Provide positive, timely service to customers during the check‑in and checkout process. Understand technology issues by asking questions, listening, asking follow‑up questions, taking detailed notes and providing accurate time estimates for next steps. Help customers set up new devices and provide advice on whether to repair or replace old devices. Monitor service queues and provide accurate status updates to customers. Maintain knowledge and skillsets through certified training courses. Clearly communicate and partner with fellow agents. Have 3 months of experience working in retail or customer service. Ability to work a flexible schedule, including holidays, nights and weekends. Preferred qualifications Passion for technology and desire to solve problems. Ability to adapt and learn new skills in a fast‑paced industry. What’s in it for you We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well‑being and provide support as you need it, especially at key moments in your life. Benefits include Competitive pay Great employee discount Financial savings and retirement resources Support for your physical and mental well‑being Paid time off (vacation or PTO) offered to full‑time and part‑time employees based on work location, employment status, salary or hourly status (exempt/non‑exempt), and years of continued or bridged service. Incentive pay plans for eligible roles based on market norms, performance, and achievement of financial and strategic results. Leave of absence (LOA) options—including intermittent or reduced‑schedule leave for certain medical or family care leaves—based on eligibility, location, employment status, and regulations. Best Buy is an equal opportunity employer. #J-18808-Ljbffr