UX researcher

Now Brewing - UX Researcher, Digital UX & Design! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. At Starbucks, we believe that understanding people deeply is the foundation of great design. As part of the UX team within our Digital organization, the UX Researcher will support deepening our understanding of Starbucks customers and partners across digital products and platforms. In this role, you’ll support research studies that uncover insights to shape product design, user journeys, and long-term experience roadmaps. You’ll partner closely with design, product, and engineering to ensure every solution reflects real human needs. Your work will guide experiences that touch millions of people every day from mobile ordering to loyalty engagement and help fuel ways to activate our “Back to Starbucks” strategy. As a UX researcher, you will…

• Plan and conduct qualitative research studies including user interviews, contextual inquiry, diary studies, and usability tests under the guidance of senior researchers
• Synthesize research findings into clear, compelling deliverables: reports, journey maps, insight repositories, and presentation decks
• Be constantly supported by a high-functioning cohort of other researchers and strategists
• Partner closely with designers, product managers, engineers, and business stakeholders to ensure research is integrated into the design and product development process
• Manage participant recruitment logistics, screener development, consent documentation, and scheduling for research studies
• Stay current on emerging UX research methods, tools, and industry trends, and proactively bring new ideas to the practice
• Contribute to building a culture of curiosity and user-centricity across the organization