Daytime Hotline Advocate

FUNCTION:

Provides crisis intervention and support, advocacy, information, and referral to survivorsofsexualassault,domesticviolence,datingviolence,andstalking.This includes telephone, written,andcrisis intervention. Works consistently within the mission, vision, and values of the Agency.

KEY JOB RELATIONSHIPS:

Reports toDaytime HotlineSupervisor, serves survivors,collaboratesandcoordinateswithcommunityagencies,organizationstoprovideappropriate resource/referralsources.

QUALIFICATIONS:

Demonstratedexperience inand passion for delivering effective services to diverse populations/audience and experience in gender-based violence field. Excellent organizational and interpersonal skills. Ability to work independently and with others as a team member and a strong representative of the agency’s brand.Computer literacy (MS Office, databases, email, etc.)required.

RESPONSIBILITIES & EXPECTATIONS:

Programming Providesdirectcrisisinterventionservicestosurvivorsofsexualassault,domesticviolence,dating violence, and stalking. Providestelephoneandone-on-onecrisisinterventionservices. Provides dispatching services forhospitaland DVERT calls. Connects survivor to court advocates if accompaniment is needed, and support group facilitation. Assistsclientwithsafetyplanning, considering lethality risks,andprovidesinformationandreferralswitheachclientasappropriate. Ensures that all survivors of abuse are served regardless of their status, aspursuanttoagency policy. Facilitates accompaniment to proceedings/appointments/meetings as needed to provide information, advocacy, support, and safety. Facilitate educationaland/orsupportgroupsforclients,asassigned. Providesprogramservicesthatare: Clientfocusedon supportingandmeetingclient/communityneeds. Excellentinqualityandempoweringtotheclients. Advocatesforsurvivorsbasedonsurvivor-definedgoalsandwiththe consentofthesurvivor. Outcome AnalysisofPrograms&ContinuousImprovement Maintainshighlyaccuraterecords/reportingsystems/statisticsandsubmitsontime(e.g., documentation for WHW, for funders, for partner agencies). Participatesintheongoingprocessofevaluationandrevisingpolicies,procedures,andformsasappropriate. Maintains fileinformationthatisusableandaccessibletocolleagues. AgencyTeamwork Establishesandmaintainseffectiveandprofessionalworkingrelationshipswithcoworks, volunteers, interns, donors, and board members. ParticipateinanyadditionaltraininganddevelopmentopportunitiesprovidedbytheAgency. Providestraining,support,andevaluationofvolunteerandinternsassignedtothisposition, including verification of observation logs, as requested by supervisor. participateactivelyinAgencymeetingsandfunctions. CommunityLeadership Developsandmaintainseffective,professional,andcollaborativerelationshipswithothersinthecommunity. CollaborateswithotherAgencystafftoensuretheprovisionofcrisisintervention,supportand advocacy is coordinated with other community systems. ExercisesdiscretionwhenrepresentingtheAgencyandmaintainconfidentialityininteractions within community asappropriate. ConsistentlyadvancestheAgencyandpromotespositivepublicrelations. Affirms the value of diversity and inclusion, and is respectful to all survivors (e.g., gender identity, class, race, ethnicity, ability, religion/spirituality, cultural identity, immigrant or refugee status, and sexual orientation).

OTHER REQUIREMENTS:

To facilitate Agency effectiveness, may be expected to take on other dutiesassigned.Availabilityoftransportation.

TIMECOMMITMENT:

Full-time/ Monday Thru Friday 8:30am-5:00pm

LOCATON:

In Office, 615 Elsinore Place

PAYBASIS:

Hourly, $18.50+

BENEFITS:

AsstatedinthecurrentHumanResourcesPolicies

CONFIDENTIALITY:

Maybeinvolvedinconfidentialpersonnel,andinteragencyissues. Responsible for client confidentiality. WomenHelpingWomencomplieswithapplicablelawsrequiringreasonableaccommodationsfor individuals with disabilities.WHW isan equal opportunity employer. #J-18808-Ljbffr Women Helping Women