Senior Dispatch Specialist, StuyTown

Job Title: Senior Dispatch Specialist, StuyTown

FLSA Status: Non- Exempt, Hourly

Location: New York, NY

Worksite Status: Onsite

We're Beam Living, a multi-family residential property management company that elevates, oversees, and supports communities throughout New York City. A Blackstone-owned portfolio company, our goal is to create fulfilling places to work, live and grow. We believe in leaving people and places better than we found them, which is why the communities we own and operate are some of the most exciting, vibrant, and iconic in New York City.

As for our team? We are a group of passionate people who believe in making every day better than yesterday. It's who we are. We put people first because we know that's how you create incredible communities. We value relationships and know how to balance work with life, but we are also relentless in our pursuit of doing things for the better.


We're on a mission to make city life happier - want to join us? Since you got this far, we're assuming the answer is, "absolutely." So, here's what you can expect:


As a Senior StuyTown Dispatch Specialist on the Resident Experience team, you'll be working closely with our facilities team to assist residents with urgent issues and providing guidance to team members within the Resident Experience team.

As a member on our team, you should be:

• A passionate person who believes in helping others win by providing the resources and development necessary to grow.
• A calming presence when handling urgent and emergency situations. Departments will need guidance to ensure we provide accurate, efficient and professional service.
• An open-minded communicator who establishes clear, direct expectations for team members and provides an avenue for feedback that allows people to improve every day.
• An empathetic operator who has an unwavering commitment to excellence and will persistently pursue the team's objectives.
• Authentic. Bring your best self to work, let's do something amazing.
• Flexible knowing and expecting that things change and that's what makes our business stronger.

What you will do:

• Multi-task as you will be responsible for communicating and coordinating between various departments throughout the day. Comfortable using various methods: Microsoft Teams, Outlook, 2-Way Radio, Cell Phone, etc.
• Create and coordinate work orders while maximizing efficiency of the team and ensuring a positive resident experience.
• Send urgent communications and service interruption information to residents by utilizing a software system to send texts and emails.
• Collaborate with key stakeholders to ensure seamless communication between the trades and dispatch team.
• Take ownership of escalated workstreams , proactively driving resolution by expediting timelines, identifying alternative solutions, and ensuring residents are consistently informed.
• Communicate urgent resident issues to our trades team and determine order of prioritization.
• Become a Subject Matter Expert within the systems used to manage our services. Our service departments rely on our Dispatch Specialists for assistance and direction.
• Utilize multiple channels of communication (phone, radio, teams, email) to efficiently dispatch our trades team to assist residents.
• Serve as an example of excellent customer service , especially when dealing with resident issues.
• Understand the needs of the team and be a voice to communicate those needs within the company.
• Identify gaps, inconsistencies , and process inefficiencies, and take initiative to resolve issues and implement improvements.
• Demonstrate strong Excel skills to track, analyze, and manage operational and performance data.
• Be a team player, assisting the team with resident inquiries on the phone queue, emails, & live chat
• Train, support, and coach team members , including conducting quality assurance (QA) reviews and providing ongoing feedback to improve performance and consistency.

What you should have:

• 2+ years of experience in customer service or hospitality , with a strong commitment to quality service
• The ability to connect with others to keep the team informed, updated, aligned and focused on doing the right thing.
• Clear and concise communication.
• The drive to achieve excellence and see it achieved by others.
• Discipline and relentless desire to do what needs to be done.
• A desire to help people. No matter the walk of life or the size of the problem, we're here to help.
• A willingness to be part of a team that is creating something special, and the effort that comes with it, sometimes that means working overtime, nights or weekends.
• A love for doing what others won't and solving very difficult problems.
• A desire to grow and take on ever increasing responsibility.
• An analytical ability to collect and use information to solve complex problems.
• Experience with Microsoft Outlook, Teams.
• Ability to adapt to new technologies and learn quickly in a fast-paced environment
• Excellent problem-solving abilities and attention to detail
• Strong communication and interpersonal skills
• Doing any, or all of that, in a multi-family environment would be good too.

What we offer:

We know that if we take care of our team, everything else will fall into place. We aren't perfect, but we will try to set very clear expectations, always let you know where you stand, and do everything in our power to help you get where you want to go.

Base Salary: $30.00 - $33.00 per hour

Exact compensation may vary based on skills, experience & location.


Benefits: Beam provides a variety of benefits to team members, including health insurance coverage eligibly on your first day of work, retirement savings plan, paid parental leave, educational assistance, mental health resources, paid holidays and paid time off (PTO).

A few of the people you will work with:

Joey

Jeff

Kaitlin

Anyssa

Beam Living believes that diversity, equity, and inclusion among our teammates is critical to our success as a company. However, it is not enough to just BE diverse, diversity must be embraced! We want you to feel comfortable bringing your best self to work, which is why Beam Celebrates how diversity contributes to a welcoming inclusive environment where everyone belongs.

To further our commitment to fostering an environment that welcomes and embraces diversity, all employment decisions at Beam Living are based on individual qualifications, business needs and job requirements without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy, genetic information, marital status, amnesty, or status as a covered veteran or any other status protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.