Senior Engineering Solutions Support Manager (Hybrid)

Senior Engineering Solutions Support Manager (Hybrid) Join to apply for the Senior Engineering Solutions Support Manager (Hybrid) role at Jobright.ai Senior Engineering Solutions Support Manager (Hybrid) 1 day ago Be among the first 25 applicants Join to apply for the Senior Engineering Solutions Support Manager (Hybrid) role at Jobright.ai Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: Collins Aerospace is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. They are seeking an Engineering Solutions Support Manager to provide service management leadership for software support engineers, manage performance metrics, and lead cross-functional collaboration to solve complex challenges. Responsibilities:

• Plan and provide service management leadership for a group of software support engineers to ensure commitments are met.
• Provide day-to-day support of all Engineering Solution applications for ALM, JSM, Jama, and SVN.
• Manage key performance metrics for the support ticketing system, provide regular status reports and sustainment operation reviews.
• Lead improvement targets flowing down from Organizational goals.
• Partner with engineering and proposal teams to capture requirements, create executable plans, and ensure effective support across functions.
• Direct and manage support team, resources, and third-party collaborations to advance Agile initiatives and streamline support solutions.
• Lead cross-functional collaboration and root cause analysis to solve complex challenges.
• Utilize service management metrics to drive change and improvements.
• Coordinate and manage the development of tools and methods to automate processes.

Qualifications: Required:

• Typically requires a University Degree and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience.
• Must be a U.S. citizen.
• Experience as a Service Manager leading cross functional teams.
• Working experience with Agile methodology.
• Strong technical and people leadership skills.
• Demonstrated ability to recruit, mentor and develop staff.
• Possess a collaborative way of working.
• Demonstrated success in balancing business needs and affordability.

Preferred:

• Adaptable and flexible to changes in assignments, responsibilities, and resources.
• Highly self-motivated and capable of establishing a positive work environment.
• Excellent written and verbal communication skills.
• Dedicated to team success over individual success.
• Ability to evaluate and report overall performance to plan as appropriate.
• Ability to analyze data and determine appropriate actions to correct problems.
• Ability to train and mentor other team members.
• Experience with Model Based Systems Engineering (MBSE).
• Experience with Atlassian suite of tools, including JIRA.

Company: Collins Aerospace is an RTX business. Founded in 1933, the company is headquartered in Charlotte, North Carolina, USA, with a team of 10001+ employees. The company is currently Late Stage. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Project Management Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Engineering Support Manager” roles. Charlotte, NC $100,000.00-$130,000.00 1 day ago Charlotte, NC $160,000.00-$190,000.00 1 day ago Charlotte, NC $150,000.00-$190,000.00 1 week ago Charlotte, NC $120,000.00-$160,000.00 1 week ago Charlotte, NC $138,450.00-$180,000.00 1 day ago Charlotte, NC $180,000.00-$220,000.00 6 days ago Senior Manager, Site Reliability Engineering (MFG OPS) Charlotte, NC $133,000.00-$184,000.00 4 days ago Engineering Manager - Power Infrastructure Global Engineering Process Digital Transformation Manager Technical Operations Manager, OSP Engineering Charlotte, NC $136,000.00-$150,000.00 30 minutes ago Application Manager- Data Engineering (Hybrid), Entry Level Software Engineering Manager - Sustaining Engineering Manager Clinical Engineering Operations- Atrium Health Central Market FT Days Manager Clinical Engineering Operations- Atrium Health North Market FT Days We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Jobright.ai