Dispatcher - LAX

Job Description

Job Description

About Neonline Logistics

Neonline Logistics is a growing final-mile and time-critical freight company serving clients across major markets in the United States. Our teams coordinate time-sensitive shipments, drivers, routes, and client communications to ensure every delivery moves safely and efficiently. As a Dispatcher, you’ll play an important role in keeping these operations moving in real time.

Position Summary

The Dispatcher is responsible for coordinating daily transportation and logistics operations, ensuring the timely movement of critical shipments and maintaining a high standard of service.

This role serves as a central point of coordination between drivers, clients, and internal operations teams. The Dispatcher monitors active shipments, coordinates drivers, manages routes, communicates updates, and responds quickly to time-sensitive issues throughout the assigned shift.

The ideal candidate has proven experience in dispatch, final-mile, freight, or logistics operations and is comfortable making quick decisions in a fast-paced environment.

Shift Availability

We are currently hiring for the following shifts at our LAX location:

• Day Shift: 6:00 AM - 2:30 PM
• Evening/Swing Shift: 2:00 PM - 10:30 PM
• Graveyard Shift: 10:00 PM - 6:30 AM

Candidates must be available to work the assigned shift, including weekends and holidays as required.

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Key Responsibilities

Driver Coordination

• Monitor and coordinate active drivers throughout the assigned shift.
• Assign and reassign routes based on driver availability, traffic conditions, shipment requirements, and client priorities.
• Serve as the first point of contact for drivers experiencing delays, breakdowns, or route issues.
• Track driver locations and shift status using dispatch and TMS platforms.
• Communicate operational updates, protocol changes, and performance expectations clearly to drivers.

Client Communication

• Serve as an operational point of contact for clients during assigned shift hours.
• Provide proactive shipment updates and manage client expectations.
• Handle time-sensitive inquiries and escalations professionally and promptly.
• Document client communications, exceptions, and resolutions accurately.
• Ensure a consistent client experience throughout the assigned shift.

Route Optimization

• Monitor active routes and identify opportunities to improve efficiency and on-time performance.
• Respond to traffic disruptions, routing issues, and capacity constraints in real time.
• Use dispatch software and TMS tools to maximize driver utilization.
• Collaborate with the Branch Manager on recurring operational and routing challenges.

Shift Operations & Reporting

• Maintain accurate records of dispatch activity, driver status, exceptions, and client communications.
• Complete end-of-shift handoff reports covering open items, escalations, and notable events.
• Follow company SOPs, safety protocols, and applicable regulatory requirements.
• Escalate critical operational issues to the Branch Manager with the relevant context.

Qualifications & Experience Required

• Minimum 2 years of dispatch experience in a final-mile, freight, or logistics environment.
• Knowledge of final-mile logistics operations, including routing, driver management, and time-critical deliveries.
• Proficiency with TMS, dispatch software, or route optimization platforms.
• Strong written and verbal communication skills.
• Ability to manage multiple conversations and operational priorities simultaneously.
• Availability to work the assigned shift, including weekends and holidays as required.
• Ability to make timely decisions in a fast-paced, time-sensitive environment.

Skills & Attributes

• Highly organized with strong attention to detail.
• Comfortable learning and using new technology and operational platforms.
• Strong communication and coordination skills.
• Self-motivated and accountable for assigned operations.
• Calm and solutions-oriented when managing multiple issues or escalations.
• Ability to work effectively with drivers, clients, and internal leadership.

Preferred Qualifications

• Experience dispatching multiple vehicle classes, including Box Trucks, Reefer Vans, and Tractor Trailers.
• Experience in airport-adjacent or time-critical medical/freight logistics operations.
• Familiarity with TSA compliance requirements and airport cargo protocols.
• Experience working in a high-volume logistics environment.

Apply Now >> -application-dispatcher/

Benefits:

• 401(k) matching
• Paid time off
• Professional development assistance

Work Location: In person

Neonline Logistics Inc. is a specialized final-mile logistics company providing time-critical transportation solutions for pharmaceutical, life sciences, healthcare, aviation, and other industries. We operate across major U.S. airport markets, delivering shipments that require reliability, careful handling, and precise timing.
We are seeking dependable and safety-conscious Box Truck & Van Drivers to join our Hayward, California team. The ideal candidates have professional driving experience, strong attention to detail, and a commitment to safe, secure, and on-time deliveries.

Company Description

Neonline Logistics Inc. is a specialized final-mile logistics company providing time-critical transportation solutions for pharmaceutical, life sciences, healthcare, aviation, and other industries. We operate across major U.S. airport markets, delivering shipments that require reliability, careful handling, and precise timing.\nWe are seeking dependable and safety-conscious Box Truck & Van Drivers to join our Hayward, California team. The ideal candidates have professional driving experience, strong attention to detail, and a commitment to safe, secure, and on-time deliveries.