Center Administrator

Become a part of our caring community. Join our dedicated outpatient team at the Lake Charles clinic, where patient-centered care is our top priority. In this role you will directly report to the Associates Operations Director and play an important part in delivering high-quality clinical support to our patients. Lake Charles clinic address: 4050 Ryan St, Lake Charles, LA 70605. Responsibilities Leadership & Operational/Organizational Management: Oversight of operations in a multi-physician office or clinical group, maintaining an owner-operator mindset, leading by example; supervision and management of Medical Assistants and Front Office staff to promote positive team culture, guide performance expectations, and manage daily schedules; ensuring adherence to state and federal regulations; planning and execution of staff meetings, demonstrating strong financial acumen and managing Profit & Loss to connect strategy with business results; managing front-of-house and back-office operations, ensuring the center is clean, organized, and welcoming; onboarding new associates (including providers) and ongoing training and development; monthly meetings with Regional AOD, AMDs, and providers; monitoring and improving NPS scores, providing explanations and conducting service recovery requests; fostering effective collaboration and communication with colleagues, patients, and key stakeholders; providing assistance with administrative duties such as expense reporting, new provider hiring/onboarding, license/credentialing management, scheduling, etc. Clinical/Patient Management: Commitment to creating patient‑centric environments and fostering a culture of care and connection; delivery of service excellence by prioritizing patient needs, ensuring high satisfaction, and including their perspectives in decision-making; partnership with clinical leadership to address clinician performance issues and manage and resolve patient complaints, focusing on retention and acquisition; conducting monthly safety audits, performing audits of clinical logs to ensure compliance and quality, managing MSDS and OSHA concerns, and addressing clinic operation opportunities; collaborating with providers on patient terminations in collaboration with risk management; using skills to make an impact. Qualifications 5+ years of operational leadership experience within a multi-physician office or clinical group, including front‑of‑house management and clinical operations, with direct leadership experience and demonstrated ability to lead, coach, and mentor teams. Primary Care experience, full‑risk VBC experience, understanding of state and federal healthcare regulations. Experience with Electronic Medical Record (EMR) or Health Information Management (HIM) systems and knowledge of various software tools. Proven interpersonal skills with the ability to interface effectively internally and externally with physicians, office staff, hospital executives, medical groups, IPA’s, community organizations, and other health plan staff. On‑site availability at assigned center(s). Job is considered patient‑facing and is part of Humana’s Tuberculosis (TB) screening program; candidates selected will be screened for TB and must adhere to Humana’s flu vaccine policy. Current CPR certification. Associates working in the State of Florida will need ACHA LevelII background clearance. Preferred Qualifications Bachelor’s degree, preferably in Business Administration, Healthcare Administration, or a related field; or, in lieu of a bachelor’s degree, 5+ years of Healthcare Administration/Leadership experience. Full‑risk VBC experience. Basic knowledge of Population Health Strategy. Familiarity with Medicare Experience managing a budget of $500,000+. Additional Information Work Hours: Monday–Friday, 8am–5pm. Location: Lake Charles, LA. Scheduled Weekly Hours: 40. Pay Range: $71,100–$97,800 per year. This job is eligible for a bonus incentive plan based on company and/or individual performance. Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole‑person well‑being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short‑term and long‑term disability, life insurance and many other opportunities. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. #J-18808-Ljbffr