Guest Services Agent - Sales Associate (Part-Time)

Guest Services Agent - Sales Associate (Part-Time) Maryland Zoo is an EEO Employer - M/F/Disability/Protected Veteran Status General Summary: The Guest Services Agent - Sales Associate is asignificant position responsible for creating an exceptional guest experiencethat is exciting, engaging, and entertaining. All Guest Service Agent - SalesAssociate will provide guests with information in accordance with the Zoo’sgoals; including but not limited to Sales Associate, membership programs,encounters, and other Zoo attractions. Additionally, the Guest Services Agent –Sales Associate will support the Zoo’s mission to save wildlife and protect wild places and contribute to its environmental, social, governance sustainability, conservation, education, and DEAI (Diversity, Equity, Accessibility, and Inclusion) goals. Please Note: This position will be available starting March 2, 2026. Essential Functions Primary Functions Interact in aconsistently pleasant and helpful manner to fellow employees, guests, vendors,and other visitors of the Zoo and demonstrate the highest standards of internaland external customer service; Receiveand verify accurate distribution of opening cash; Performaccurate and efficient monetary transactions and maintain precise dailyrecords; Takeresponsible measures to safeguard all acquired revenue; Reconciledaily transactions with Cash Room including all cash, charges, and discounts; Provideguests with information on all aspects of the Zoo experience such as exhibits,on-ground activities (including times and locations), routes through the Zoo,construction, Shuttles, train, and membership program information; Provide guest control,including challenging situations; Use a campus wide radiosystem to communicate information; Maintain cleanliness at worklocations; Ensure guest safety at alltimes; Load and unload guest responsibilitiesassociated with Zoo shuttles; Load and unload guestresponsibilities associated with amusement rides; If reassigned due to business need, assist withcompleting daily preventative maintenance on all Zoo rides, shuttle, and train; Monitor and validatememberships of guests at the Zoo entrance; Promote all sales functionsat the main gate, including but not limited to; general admission, traintickets, wristbands, carousel vouchers, camel rides (seasonally), penguinencounters as well as membership sales and fulfillments. Promote #J-18808-Ljbffr Maryland Zoo