Collections Supervisor

Job Description

Job Description

Brock & Scott, PLLC is seeking an experienced and organized Collections Supervisor to oversee the daily operations of the Collections department. This position is responsible for coordinating department workloads, delegating resources, monitoring timelines and quality, and ensuring work is completed in accordance with firm policies and client directives.

The Collections Supervisor will work closely with Partners and Operations leadership to support departmental goals, address operational challenges, improve processes, and maintain a productive and collaborative working environment. This position will also provide day-to-day leadership and oversight of non-attorney staff, including scheduling, PTO, and overtime approval.

What You?ll Do

• Oversee the daily activities and operations of the Collections department, including delegation of work and real-time utilization of team resources.
• Monitor departmental workloads, timelines, and quality of work to ensure client expectations and established objectives are met.
• Work closely with Partners and the Operations Director to coordinate workflow, address operational needs, and maintain quality and service standards.
• Identify potential problems, troubleshoot issues, and participate in post-mortem analysis to determine root causes and recommend future process improvements.
• Approve schedules, PTO usage, and overtime for non-attorney staff within the department in accordance with established policies.
• Monitor employee productivity, efficiency, and effectiveness while providing direction, support, and accountability as appropriate.
• Participate in daily, weekly, monthly, and annual planning activities to support departmental and organizational objectives.
• Collaborate with other departments and leadership to research and resolve issues involving multiple systems, processes, or teams.
• Ensure all duties and responsibilities are performed accurately and timely in accordance with company policies, procedures, and client directives.
• Keep leadership informed of significant issues, unusual matters, and potential risks, and take or recommend appropriate corrective action.
• Foster a positive, cooperative working environment that promotes employee morale, productivity, teamwork, and efficiency.
• Maintain a professional and favorable image of Brock & Scott, PLLC in all interactions with employees, clients, and business partners.
• Perform other related duties as assigned.