Front Desk Marketer Sports Illustrated Chicago

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Job Summary The Universal Agent is responsible for greeting and registering guests in and out of the resort; offering general concierge services for guests; providing qualified tours to the site’s sales team while enhancing the overall guest experience with exceptional service. Essential Job Responsibilities Greeting, registering, establishing credit and issuing keys to guests, in accordance with standard operating procedures. Completing check‑out procedures, computing bills, collecting payment and making changes for guests as required during their stay. Displaying a high level of customer service and professionalism when interacting with all guests. Entering guest issues into WYNSOS program and following up to ensure satisfaction. Completing checklist functions including bucket check, cash report and petty cash procedures. Cleaning and restocking front desk area. Stocking amenities, assigning units as necessary. Printing emergency reports; smoothly transitioning guests after check‑in into the marketing function and presenting the Wyndham Vacation Ownership opportunity. Prescreening guests with professionalism to meet the qualification standards of the presentation. Manifesting each family scheduled to tour and reporting to the appropriate administrative team. Updating the team on any reschedules or changes. Maintaining minimum performance standards for qualified tours. Keeping up‑to‑date on email communications. (50% time) Delivering general concierge services for all onsite guests by providing multiple contact options to address questions, concerns and requests promptly. Providing guests with information on local hot spots and activities. Handling reservations and inquiries. (15% time) Calling and/or following up with guests who do not commit to a tour at check‑in by contacting rooms after they check in or the morning after to reintroduce the offer. Preparing door hangers and other materials to distribute to families not easily reachable by phone. (15% time) Preparing paperwork and arrival information daily for arriving guests and preparing welcome gifts for each family at check‑in. Preparing paperwork for future arrivals to pre‑call and introduce the property and set expectations. (10% time) Answering telephones/PBX and directing calls with proper etiquette. Receiving guest requests and complaints and ensuring appropriate action. Communicating with other departments via telephone and two‑way radio to resolve guest requests and complaints. Distributing guest and staff mail and messages. Balancing all cash receipts and performing a bucket check during the shift. Posting charges for various services. Performing other duties as needed. (10% time) Travel Requirements None Minimum Requirements and Qualifications Education High School diploma or equivalent. Knowledge and Skills Demonstrate ability to work under pressure, good interpersonal skills, and good written and oral communication skills. Technical Skills Microsoft Programs. Job Experience Minimum of one year of successful customer service experience in a hospitality/hotel environment. Vacation ownership experience preferred. Experience equivalent to the education requirement may be accepted in lieu of the education requirement. Complexity Level of decision making authority: Assign rooms at the resort, compensate tour for attending sales presentation; qualify tour for sales presentation invitation; schedule time slot. Ability to resolve guest issues within company standards and resort processes. Level of autonomy: N/A Impact of incumbent's decisions on the organization: Customer Service level could positively or negatively impact Medallia scores for the resort. Miss qualifying a tour for sales presentation could result in premium gift budget being spent on unqualified guests. Supervisory Responsibility: None Scope/Financial Responsibility: Customer Service level could positively or negatively impact Medallia scores. Failure to meet company standards could negatively impact the operation. Inviting qualifying tours for sales presentation has a positive financial impact on sales revenue. Miss qualifying a tour could result in premium gift budget being spent on unqualified guests. How You'll Be Rewarded We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week. Temporary and/or seasonal associates are ineligible for Paid Time Off. Medical Dental Vision Flexible spending accounts Life and accident coverage Disability Wish day paid time to volunteer at an approved organization of your choice 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information) Legal and identity theft plan Voluntary income protection benefits Wellness program (subject to provider availability) Employee Assistance Program Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information) Compensation The hourly rate for this role is $17.50 - $18.00 plus commissions and bonuses. Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. Equal Opportunity Employer We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to View email address on click.appcast.io, including the title and location of the position for which you are applying. #J-18808-Ljbffr Travel + Leisure Co.