Lifestyle Concierge

Lifestyle Concierge – Part-TimeETHIC – Excellence, Teamwork, Hospitality, Integrity, and Compassion – steadfastly characterizes our mission to continually enrich the daily lives of residents. We practice these principles with every task and interaction, from personal caregiver assistance to mowing the grass. At Touchmark, we say:I AM AN ALLY • I AM A FRIEND • I AM A GIVERClassification: Non-Exempt (Eligible for Overtime) Schedule: Part-Time Pay: $17-50-$19.00Touchmark on West Prospect is Appleton's leading full-service senior living community, dedicated to enriching the lives of residents through exceptional hospitality, personalized service, and meaningful relationships. We are seeking an energetic, organized, and service-minded Lifestyle Concierge to help residents enjoy life to the fullest by providing personalized services that make everyday living easier and more enjoyable.This is an ideal opportunity for someone who enjoys helping others, thinking creatively, and building lasting relationships. Every day is different, and every interaction is an opportunity to make a meaningful impact.Why You'll Love This RoleBuild meaningful relationships with residents every dayHelp residents remain independent while enhancing their quality of lifeEnjoy a dynamic role that combines customer service, organization, and creativityWork in a collaborative community that values hospitality and service excellenceWhat You'll DoMeet with residents to learn about their interests and identify personalized concierge services.Coordinate and provide fee-based lifestyle services that enrich residents' daily lives.Promote concierge services and develop creative ways to increase resident participation and billable hours.Assist residents with personal shopping, errands, gift wrapping, organizing apartments, laundry assistance, companionship visits, dog walking, technology assistance, and other personalized services.Coordinate requests with housekeeping, maintenance, dining, transportation, and other community departments.Welcome residents, families, and guests while providing exceptional customer service at the front desk.Answer phones, coordinate resident requests, and ensure timely follow-up.Receive and distribute mail and packages.Support special events and community activities as needed.Maintain accurate records of concierge services and billable hours.Serve as an ambassador for Touchmark's values and Gold Standards.What We're Looking ForHigh school diploma or equivalentCertified Nursing Assistant (CNA) certification or qualified caregiver preferred; candidates interested in expanding into future home care services are preferred applicants.Outstanding customer service and relationship-building skillsStrong organizational and multitasking abilitiesComfortable promoting services and identifying opportunities to enhance residents' lifestylesExperience in hospitality, concierge services, senior living, retail, customer service, or a related field preferredProficiency with Microsoft Outlook and other basic computer applicationsAbility to work independently while collaborating with multiple departmentsGenuine compassion for older adults and a passion for helping othersThis is more than a concierge position—it's an opportunity to enrich lives through personalized service. Every day you'll have the chance to create moments that bring convenience, comfort, connection, and joy to the residents who call Touchmark home.Benefits:Paid time offRetirement planOn-Demand Pay allows you to access your pay as you earn itWe are looking to hire individuals whose values align with ours and who believe in doing everything they can to lead by example in safety, compassion, and empathy. If that sounds like you, we encourage you to apply.