RN Patient Services Manager III- Holly Springs 6 Bedtower (Med Surg)

Description 6 Bedtower This 24-bed medical surgical unit provides comprehensive care for patients requiring both acute and intermediate levels of care. This unit supports patients with complex medical needs, post-operative recovery, chronic illness management, and transitional levels of care. The variety of patient types creates a fast‑paced, engaging clinical environment that promotes continuous learning, adaptability, and professional growth. We embrace change, continuous improvement, and innovation, ensuring we meet the evolving needs of our patients and community while maintaining exceptional standards of care. Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well‑being of the unique communities we serve. Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well‑being of the communities we serve across North Carolina. Summary This position supervises large clinical units. Duties include ensuring that appropriate care and services are available to patients and families, ensuring adequate and appropriate clinic staffing on each shift, supervising nursing staff, medical support staff, and utility aide staff, assisting with annual performance reviews of staff, and participating in quality improvement initiatives to address identified patient safety or quality of care issues. Provides and facilitates an environment conducive to staff continuing education needs, ongoing unit‑based educational needs and orientation of staff members. Responsibilities Patient Care: Ensures that appropriate care and services are available to patients / clients and families. Facilitates interdisciplinary collaboration in patient/client care planning. Ensures appropriate clinical staffing and skill mix for patient care. Supervises team of professionals / paraprofessionals which may include nursing staff, health unit coordinators, nursing assistants and utility aides. Human Resource Management: Effectively manages human resources. Creates an environment conducive to recruiting and retaining staff. Applies organizational policy and procedures in hiring, promoting, transferring and terminating staff. Provides staff with annual performance feedback and opportunity to set professional goals. Integrates scientific evidence regarding retention of nursing staff into unit planning. Budget Management: Effectively uses clinical and financial information to establish and meet budgetary goals. Implements strategies to increase revenue and cost‑effectively manage personnel, supply, and equipment resources. Evaluates the impact of strategic fiscal changes on quality outcomes. Accreditation Issues: Ensures that internal and external regulatory standards or nursing practice are met or exceeded. This includes organizational policy and procedures as well as state, Joint Commission, Board of Nursing and other specified accrediting bodies. Integrates current scientific evidence with standards of practice. Quality Improvement: Leads and participates in quality improvement initiatives that focus on identified patient safety or quality of care deficits. Education: Creates an educational environment conducive to student learning, staff continuing education, and orientation of new staff members. Accountable for annual competency evaluation of staff that ensures staff has the knowledge and skills to care for the specified patient population. Customer Satisfaction: Ensures high customer satisfaction. Communicates patient satisfaction results, letters and comments to staff and leads monthly initiatives to improve consumer satisfaction with care and services. Advocates for consumers within the organization, particularly for vulnerable or at‑risk populations. Other Information Education Requirements Bachelor's degree in Nursing (BSN) from a state‑accredited school of professional nursing. Licensure/Certification Requirements Licensed to practice as a Registered Nurse in the state of North Carolina. For positions at Magnet Hospitals, professional certification (ANCC Magnet approved) relevant to Management, Leadership or Clinical Area is required within the probationary period of employment. BLS required. Professional Experience Requirements Three (3) years of professional nursing in tertiary care and one (1) year of management experience in specialty area. Job Details Legal Employer: NCHEALTH Entity: UNC Rex Holly Springs Hospital Organization Unit: HS Med Surg Nursing Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $47.90 - $68.86 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: US:NC:Holly Springs Exempt From Overtime: Exempt: Yes This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully‑owned subsidiary of UNC Health Care System. This is not a State employed position. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. #J-18808-Ljbffr UNC REX Healthcare