Customer Support Coordinator

Customer Operations CoordinatorThe Customer Operations Coordinator is responsible for independently managing customer orders, coordinating delivery details, and supporting customer communication from order entry through post delivery follow up. This role ensures accuracy, timeliness, and a high level of customer satisfaction while supporting daily office operations. The position works closely with sales, planning, and dispatch teams and serves as a key operational contact for customers.Key ResponsibilitiesOrder Processing & QuotingRegister and process customer orders accurately in internal systemsPrepare and calculate quotes, including large or non standard orders not supported by automated toolsReview order details to ensure pricing, scope, and customer requirements are correctOrder Coordination & TrackingConfirm delivery dates and site survey requirements with customers and internal teamsTrack orders throughout the process to ensure planning and dispatch timelines are metIdentify, address, and resolve order, scheduling, or delivery issues to maintain commitmentsCustomer & Sales CommunicationServe as a primary point of contact for customers and internal sales representativesProvide clear and timely updates regarding order status, delivery timing, and changesConduct follow up calls within 24 hours after delivery to confirm satisfaction and address concernsSend performance survey emails following delivery and document customer feedbackTracking & Administrative ResponsibilitiesMaintain spreadsheets and order tracking tools to monitor deliveries, follow ups, and performance metricsEnsure accurate recordkeeping and timely updates to internal tracking documentsOffice & Operational SupportAnswer incoming calls and manage inquiries professionallyProvide general office and administrative support as neededAssist with additional tasks to support efficient daily operations and customer service continuityRequirements• 1–3 years of experience in customer operations, order processing, sales support, or office administration• Strong attention to detail and organizational skills• Effective verbal and written communication skills• Ability to manage multiple priorities and resolve issues independently• Proficiency with spreadsheets (Excel or similar tools)• Customer focused mindset with strong problem solving abilityPreferred Qualifications• Experience working in an office or customer facing environment within operations, planning and/or logistics setting• Familiarity with order systems, CRM, or ERP toolsKey Competencies• Ownership and accountability• Independent decision making• Strong follow through and time management• Professional and service oriented communication