Client Service Associate

Job Description

Job Description

Overview

The Client Services Associate provides insurance and investment service support by handling client requests (beneficiary changes, policy updates, loans, RMDs, withdrawals) with timely follow-up and resolution. Maintains CRM, client service workflow, and manages the annual review process (scheduling, prep, compliance). Supports administrative tasks, delivers responsive client communication, and collaborates cross-functionally on special projects.

This role bridges advisors, clients, team members and our financial partners to deliver seamless, timely, and compliant client experience.

Why Join Integrity Advisors Pension Consultants?

A Family Built on One Principle. Staying Current Changes Everything.

Integrity Advisors Pension Consultants, Inc. is a family-run financial planning firm with over sixty years of practice in pension and tax strategy for closely held business owners.

We were founded on a conviction that has never wavered: that the greatest opportunities in retirement planning aren't found in products — they're found in design. In the actuarial formulas and legislative enhancements written into the Internal Revenue Code that most advisors neither study nor explain.

Our founder, Salvatore Gaglio, built this firm on that belief. His children and grandchildren have carried it forward. Today, Integrity Advisors remains what it has always been: a specialist practice devoted entirely to one niche, one community, and one standard of advice.

Summary of Duties

Account Opening

• Coordinate and process new account applications, ensuring all required documentation is complete and compliant with regulatory standards.
• Liaise with custodians and internal operations to facilitate timely account establishment.
• Maintain accurate client records in the CRM and document management systems.

Money Movement

• Process client requests for wire transfers, ACH transactions, journals, and distributions with accuracy and in a timely manner.
• Verify and obtain necessary authorizations prior to executing transactions.
• Monitor pending transfers and proactively communicate status updates to clients and advisors.

Meeting Preparation

• Prepare comprehensive meeting materials including portfolio reviews, performance reports, and relevant financial summaries.
• Coordinate scheduling and logistics for client meetings, including calendar management for advisors.
• Research client accounts and compile background information to ensure productive advisory discussions.

Daily Client Servicing

• Respond promptly and professionally to inbound client inquiries via phone, email, and in-person contact.
• Resolve routine client service issues independently, escalating complex matters to the lead advisor as appropriate.
• Proactively follow up on outstanding client requests and ensure all issues are resolved to client satisfaction.
• Assist with onboarding new clients and providing education on account features and firm services.

Candidate Qualifications

Knowledge/Skills

• Demonstrated industry experience in wealth management, brokerage, banking, or a related financial services environment.
• Ability to perform effectively under pressure and adapt to shifting priorities in a dynamic advisory setting.
• Exceptional multitasking skills with the capacity to manage numerous client requests and operational tasks simultaneously without sacrificing quality.
• Strong sense of prioritization — capable of distinguishing between urgent client needs and longer-term tasks, ensuring the most critical items are addressed first.
• A team-oriented attitude with a proactive, solutions-focused approach to both client service and internal collaboration.
• High degree of attention to detail and commitment to accuracy in all documentation and transactional activities.

Education

• Bachelor’s degree required

Experience

• 2–3 years in financial services preferred

Licensing

• SIE, Series 7, Series 65 preferred

**To qualify, you must be a US Citizen or permanent resident and have the ability to obtain required licenses and registrations.